Tracy Brown

Work History

Best Buy Health

Carlsbad, CA

07.2011 - 02.2023

Collaborated closely with sales representatives to communicate goals, delegate assignments and optimize strategies.
Coached and developed entry-level sales professionals into highly successful closers.
Assigned, managed and tracked more than daily performance
Reviewed customer complaints to determine appropriate methods for resolution.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Directed and supervised staff performance.
Identified appropriate solutions to minimize issues and quickly solve problems.
Recruited and trained new employees to meet job requirements.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Built sales forecasts and schedules to reflect desired productivity targets.
Improved performance by listening in on customer calls and suggesting techniques to close sales.
Used video conferencing solutions to communicate and train personnel in remote offices.

Best Buy Health

Carlsbad, CA

07.2010 - 04.2011

Identified sales objectives and set realistic expectations to convert prospects into clients and clients into partners.
Developed attainable team sales goals and fostered relationships with clients and staff members.
Drove creative development processes by leveraging past performance indicators to gauge best engagement approaches.
Promoted positive culture of teamwork and inclusion, increasing employee morale.
Trained and developed new team members to improve product knowledge and selling abilities.
Familiarized self with new products and services to engage with customers about features and benefits.
Led sales team to consistently deliver customer service, generating maximum sales potential.
Maintained awareness of advertised items to accurately recite current pricing and promotions.
Cross-trained on different positions to best support team during peak periods.
Utilized selling behaviors to identify and solve customer needs.

Best Buy Health

Carlsbad, CA

07.2009 - 04.2010

Sourced new sales opportunities through inbound lead follow-up.
Negotiated terms of sales agreements and developed contracts to successfully close sales.
Identified product or service improvements by remaining current on industry trends, market activities and competitors.
Recommended merchandise to customers based on needs and preferences.
Maintained knowledge of sales and promotions, return policies and security practices.
Computed purchases and received and processed cash or credit payment.
Described merchandise and explained use, operation and care.

AT&T Communications

Oceanside, CA

02.2005 - 07.2009

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Evaluated employee job performance and motivated staff to improve productivity.
Upheld quality control policies and procedures to increase customer satisfaction.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Delivered continuous training to associates to maximize performance and customer relations skills.
Evaluated and authenticated returns, exchanges and voids.
Monitored phone calls to provide feedback and coaching.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Conducted training and offered staff development opportunities to decrease process lags.
Explained benefits, features and recommendations to maximize client retention.
Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.

AT&T Communications

Oceanside, CA

05.2002 - 02.2005

Worked with fellow sales team members to achieve group targets.
Listened to customers to understand needs and refer to optimal services.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
#1 in Customer retention 3 consecutive quarters
Handled credit and debit card payment processing to complete purchasing experience.
Maintain 97.5% quality assurance avg.
Resolved customer complaints regarding sales and service.