Tracy Brown
Oklahoma City,OK
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Home2 Suites By Hilton
05.2022 - Current
Assistant General Manager
Fairfield Inn & Suites
10.2015 - 08.2019
- Encouraged and trained employees to maximize performance
- Motivated and led team members to work together to achieve targets
- Coordinated monthly budgets, managed profit and loss, and constantly met desired margin target
- Boosted customer satisfaction ratings by resolving issues quickly
- Supervised various critical tasks, including budget implementations, employee reviews, training, and schedules
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Night Auditor
Fairfield Inn & Suites
10.2015 - 07.2016
- Completed all nightly updates to hotel rates and individual room charges
- Completed all daily computer backups
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Managed any and all late check-ins
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Front Desk Supervisor
Renaissance Hotels
12.2008 - 11.2012
- Handled any and all complaints and concerns of our guests
- Directed all front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency
- Provided work schedules for 8 employees every week
- Trained new employees on company customer service policies and service level standards
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Built and maintained effective relationships with peers and upper management.
Accounting Specialist
Renaissance Hotels
06.2007 - 12.2008
- Prepared and filed financial statements such as balance sheet and income statements
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
- Investigated and resolved discrepancies in monthly bank accounts
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Resolved conflict and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Maintained current understandings of state and federal accounting procedures to prevent any legal or compliance issues
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Education
Bachelor's Of Science - Accounting
Oklahoma University
Norman, OK08.2002
High school or equivalent -
Westmoore High School
Oklahoma City, OK05.2002
Skills
- Budgeting
- Customer Service
- Social Media networking
- Sales oral and written communication
- Hospitality front desk communications
- Administrative Experience
- Special event coordination
- Cash handling experience
- Switchboard operator
- Mentoring
- Marketing
- Spreadsheet experience
- Basic Math
- Hotel experience
- Hospitality
- Profit & loss
- Leadership
- Conflict management
- Financial statement preparation
- Accounting
- Recruiting
Certification
- Certified Food Safety Manager, 07/19, 07/24, 21601516
- Driver's License
Additional Information
Split Starbuck's Manager for Renaissance Hotel
Assessments
- Night Auditor (Hotel), 11/19, Highly Proficient
- Supervisory Skills: Directing Others, 02/20, Highly Proficient
- Front desk agent (hotel), 01/23, Highly Proficient
- Customer focus & orientation, 02/23, Proficient
- General manager (hospitality), 02/23, Proficient
- Sales skills, 01/23, Proficient
- Work style: Reliability, 01/23, Proficient
- Supervisory skills: Motivating & assessing employees, 02/23, Proficient
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Savvy service award, 04/09, John Q Hammond's hotel presented me with the savvy service award for excellence in customer service.
Timeline
General Manager
Home2 Suites By Hilton
05.2022 - Current
Assistant General Manager
Fairfield Inn & Suites
10.2015 - 08.2019
Night Auditor
Fairfield Inn & Suites
10.2015 - 07.2016
Front Desk Supervisor
Renaissance Hotels
12.2008 - 11.2012
Accounting Specialist
Renaissance Hotels
06.2007 - 12.2008
Bachelor's Of Science - Accounting
Oklahoma University
High school or equivalent -
Westmoore High School
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