Tracy Browning
Big Sandy,TX
Summary
Service-focused Patient Registration Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Dispatcher/Front Office Manager
Liberty Towing Services
06.2018 - 08.2020
- Maintained updated and detailed records and documentation to ensure compliance with local, state and federal regulations.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
Office Manager
All Tune & Lube
07.2016 - 06.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
General Manager
U-Haul
02.2009 - 08.2016
- Completed data entry tasks and scanning documents with accuracy and efficiency.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional customer service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
Patient Registration Representative
Casa Grande Regional Medical Center
06.2005 - 10.2008
- Streamlined patient admissions process by implementing efficient data entry and record-keeping procedures.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Performed insurance verification processes for increased efficiency and reduced errors.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Pharmacy Technician
Cub Foods Pharmacy
05.2002 - 08.2004
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
No Degree - Interpersonal Communications
Laramie County Community College
Cheyenne, WY06.2012
Skills
- Appointment Scheduling
- Insurance Verification
- Data entry proficiency
- Patient Relations
- Payment Collection
- Patient confidentiality
- Professionalism and Ethics
- Multitasking Abilities
- Adaptable and Flexible
- Organizational Skills
- Office Management
- Maintaining Financial Records
Timeline
Dispatcher/Front Office Manager
Liberty Towing Services
06.2018 - 08.2020
Office Manager
All Tune & Lube
07.2016 - 06.2018
General Manager
U-Haul
02.2009 - 08.2016
Patient Registration Representative
Casa Grande Regional Medical Center
06.2005 - 10.2008
Pharmacy Technician
Cub Foods Pharmacy
05.2002 - 08.2004
No Degree - Interpersonal Communications
Laramie County Community College
Similar Profiles
Mary PhillipsMary Phillips
Dispatcher at liberty towingDispatcher at liberty towing
Brandt ChildsBrandt Childs
President of Operations at Always Ready Construction and Towing Services, LLCPresident of Operations at Always Ready Construction and Towing Services, LLC
John WillsJohn Wills
Tow Truck Driver at United Towing ServicesTow Truck Driver at United Towing Services
Zachery DionneZachery Dionne
Paramedic at Christus EMSParamedic at Christus EMS
Savannah SummervilleSavannah Summerville
Behavior Technician at Compleat KidzBehavior Technician at Compleat Kidz