Tracy Bush
San Bernardino,CA
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Jerry’s Cafe. Proven ability to enhance guest satisfaction through exceptional communication and attention to detail. Skilled in POS system operation and menu recommendations, consistently achieving high sales through effective upselling and fostering loyal customer relationships.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Restaurant Server
Jerry’s Cafe
03.2022 - Current
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Assisted in training new servers on restaurant protocols and procedures.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Upsold daily specials and promotions to increase sales revenue.
- Monitored inventory levels of supplies, communicating needs to management effectively.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Sr. Career Service Coordinator/DA Instructor
American Career College
02.2013 - 03.2022
- Coordinated student services to enhance enrollment processes and improve overall student satisfaction.
- Developed and maintained relationships with external partners to facilitate career placement opportunities for graduates.
- Streamlined communication between students, faculty, and administration to resolve issues efficiently.
- Implemented process improvements that increased operational efficiency within the service department.
- Facilitated workshops aimed at enhancing student preparedness for career transitions post-graduation.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Restaurant Server/Cook
Hobo Express
01.1985 - 1996
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Planned menus for different events, seasons and customer requests.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Education
RDA License - Dental Assisting Instructor
Chaffey College
Rancho Cucamonga, CA06.1991
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Menu recommendations
- POS system operation
- Order accuracy
- Menu memorization
- Detail-oriented
Certification
Food Handlers Certificate
Timeline
Restaurant Server
Jerry’s Cafe
03.2022 - Current
Sr. Career Service Coordinator/DA Instructor
American Career College
02.2013 - 03.2022
Restaurant Server/Cook
Hobo Express
01.1985 - 1996
RDA License - Dental Assisting Instructor
Chaffey College