Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Tracy Caillaud

Wilmington,NC

Summary

Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Nationally Certified Lead Pharmacy Technician

CVS Pharmacy
08.2022 - Current
  • Entered and processed patients' prescriptions into internal system.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
  • Developed and implemented improvements to pharmacy organization system.
  • Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.

Director of Junior Tennis Programs/Coach

New Rochelle Racquet Club
09.2021 - 05.2022
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved recreational programming based on feedback from customers and employees.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.

Junior Tennis Program Director/Coach

Olde Providence Tennis Academy
03.2019 - 09.2021
  • Improved success of program by making proactive adjustments to operations.
  • Developed tennis program from ground up, laying out framework and defining roles.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Oversaw team of 5 assistant coaches focused on providing quality tennis instruction.
  • Provided ongoing direction and leadership for program operations.
  • Interviewed and hired talented staff members with expertise in tennis to increase skillset within department.

Retail Sales Associate

Athleta
03.2019 - 06.2021
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Assistant Store Manager

The Childrens's Place Clothing Store
07.2013 - 08.2019
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Education

Bachelor of Arts - Elementary Education

Queens University

Skills

  • Problem-solving skills
  • Inventory Control
  • Order Verification
  • Team Collaboration
  • Staff Development
  • Staff Leadership
  • Customer Service
  • Teamwork
  • Customer Assistance
  • Reliability and punctuality
  • Retail Store Operations
  • Phone Etiquette

Affiliations

USPTA

USTA

Certification

USPTA Level 1

Timeline

Nationally Certified Lead Pharmacy Technician

CVS Pharmacy
08.2022 - Current

Director of Junior Tennis Programs/Coach

New Rochelle Racquet Club
09.2021 - 05.2022

Junior Tennis Program Director/Coach

Olde Providence Tennis Academy
03.2019 - 09.2021

Retail Sales Associate

Athleta
03.2019 - 06.2021

Assistant Store Manager

The Childrens's Place Clothing Store
07.2013 - 08.2019

Bachelor of Arts - Elementary Education

Queens University

Similar Profiles

CREATE PROFILE
Tracy Caillaud