Tracy Cambria-Kucia
Crest Hill,IL
Overview
17
17
years of professional experience
Work History
Cohort Coordinator / Asst. Team Leader
K12 Teachers Alliance
Frankfort
01.2013 - 01.2015
- Assisted students, staff, and co-workers with anything & everything needed, helped students throughout the application process until completed
- Emailed, made & received phone calls, data entry, ran web meetings, traveled to Minnesota to conduct in-person meetings
- Generated weekly status reports, worked Excel reports & uploaded them
- Trained new employees and helped with any questions and concerns.
Customer Service Rep / Sales & Marketing Assistant
Coventry Healthcare
Downers Grove
01.2011 - 01.2012
- Assisted Sales Rep, Co-Workers with anything they needed from looking up information to emailing them documents to answering questions
- Reviewed and uploaded applications so they can be processed by underwriting
- Reviewed and cleaned up emails from underwriting and forwarded them to appropriate person
- Accessed various programs to see the status or issues with applications, answered phones and data entry
- Trained new employees and helped with any questions and concerns.
Customer Service Rep / Rebate Analytic Specialist
Professional Medical Supply Company
New Lenox
01.2005 - 01.2011
- Assisted Customer Service Reps and Sales Reps to ensure superior customer experience is met
- Item Maintenance, Entering new items or maintaining existing items
- Analyze Vendor and Customer Pricing, Vendor and Customer Contracts, Review, Maintain and Process Rebates, Smart Choice Reviews
- Data entry for Customers, Samples, and Medicare Part A & B
- Trained new employees, helped follow employees with questions and concerns.
Communications Operator I & II
City of Chicago Non-Emergency 311
Chicago
01.1998 - 01.2001
- Senior Level Operator, answered all Non-Emergency Calls and all city hotlines
- Routed calls to various departments using the city directory and various computer programs
- Data Entry for constituents
- Assisted Supervisors with many tasks, especially with high-ranking City officials
- Trained new employees, helped follow employees with questions and concerns.
Timeline
Cohort Coordinator / Asst. Team Leader
K12 Teachers Alliance
01.2013 - 01.2015
Customer Service Rep / Sales & Marketing Assistant
Coventry Healthcare
01.2011 - 01.2012
Customer Service Rep / Rebate Analytic Specialist
Professional Medical Supply Company
01.2005 - 01.2011
Communications Operator I & II
City of Chicago Non-Emergency 311
01.1998 - 01.2001