Tracy Cambria-Kucia

Crest Hill,IL

Overview

years of professional experience

K12 Teachers Alliance

Frankfort

01.2013 - 01.2015

Assisted students, staff, and co-workers with anything & everything needed, helped students throughout the application process until completed
Emailed, made & received phone calls, data entry, ran web meetings, traveled to Minnesota to conduct in-person meetings
Generated weekly status reports, worked Excel reports & uploaded them
Trained new employees and helped with any questions and concerns.

Coventry Healthcare

Downers Grove

01.2011 - 01.2012

Assisted Sales Rep, Co-Workers with anything they needed from looking up information to emailing them documents to answering questions
Reviewed and uploaded applications so they can be processed by underwriting
Reviewed and cleaned up emails from underwriting and forwarded them to appropriate person
Accessed various programs to see the status or issues with applications, answered phones and data entry
Trained new employees and helped with any questions and concerns.

Professional Medical Supply Company

New Lenox

01.2005 - 01.2011

Assisted Customer Service Reps and Sales Reps to ensure superior customer experience is met
Item Maintenance, Entering new items or maintaining existing items
Analyze Vendor and Customer Pricing, Vendor and Customer Contracts, Review, Maintain and Process Rebates, Smart Choice Reviews
Data entry for Customers, Samples, and Medicare Part A & B
Trained new employees, helped follow employees with questions and concerns.

City of Chicago Non-Emergency 311

Chicago

01.1998 - 01.2001

Senior Level Operator, answered all Non-Emergency Calls and all city hotlines
Routed calls to various departments using the city directory and various computer programs
Data Entry for constituents
Assisted Supervisors with many tasks, especially with high-ranking City officials
Trained new employees, helped follow employees with questions and concerns.