Tracy Carleton
Paxton,IL
Summary
Dynamic professional with extensive experience as a City Clerk for the City of Paxton, and Business Office Manager in both a clinic and skilled nursing facility setting, excelling in meeting management and public records. Proven ability to implement policies that enhance efficiency and foster communication among teams. Recognized for exceptional professionalism and adaptability in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
City of Paxton City Clerk
City Of Paxton
Paxton, IL
02.2025 - Current
- Managed city council meetings and ensured accurate record-keeping.
- Prepared and distributed official documents for city ordinances and resolutions.
- Facilitated communication between city departments and community stakeholders.
- Oversaw public records requests and maintained compliance with transparency laws.
Regional Business Office Manager
Accolade Health Care
01.2025 - Current
- Coordinated staff schedules to ensure adequate coverage across multiple facilities.
- Managed patient billing inquiries to support financial operations and enhance customer service.
- Implemented office policies to streamline administrative processes and improve efficiency.
- Assisted in training new employees on operational procedures and compliance standards.
- Conducted regular audits of documentation for accuracy and adherence to regulations.
- Developed communication strategies to facilitate collaboration among healthcare teams.
- Resolved conflicts between staff and patients to maintain a positive work environment.
- Managed a staff of six in the regional business office, including hiring, training, and performance evaluations.
- Coordinated all activities related to accounts receivable, collections, billing, coding, and customer service.
- Ensured timely follow-up on delinquent accounts through collection efforts.
- Discuss Medicaid and assist residents, families, POA's or Guardians to collect the documents needed to apply for DHS Medicaid.
Business Office Manager
Heartland SNF/Accolade HC
Paxton, IL
07.2010 - 12.2024
- Managed daily office operations and ensured smooth workflow.
- Maintained accurate records and organized filing systems for easy access.
- Handled communication between departments to streamline operations.
- Implemented office policies to enhance efficiency and organization.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential company information in accordance with established protocols.
- Answered phones promptly and directed calls appropriately.
- Ordered supplies when necessary to keep the office running smoothly.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Monitored office inventory to maintain supply levels.
- Supervised business office staff and administrators, driving office operations.
Business Office Manager
Carle Clinic Rantoul
Rantoul, IL
09.2002 - 06.2010
- Managed daily office operations and ensured smooth workflow.
- Maintained accurate records and organized filing systems for easy access.
- Implemented office policies to enhance efficiency and organization.
- Maintained patient records, completed workers' compensation, FMLA, and insurance forms for patients.
- Answered phones promptly and directed calls appropriately.
- Ordered supplies when necessary to keep the office running smoothly.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Directed and oversaw the setup of residents' accounts with insurance payers for appropriate billing.
Education
GED -
Paxton High School
Paxton, IL01-1986
Some College (No Degree) -
Parkland College
Champaign, ILSome College (No Degree) - Business Administration
College of DuPage
Glen Ellyn, ILSkills
- Meeting management
- Record keeping
- Document preparation
- Public records compliance
- Policy implementation
- Communication
- Office administration
- Purchasing
- Money handling
- Professional correspondence
- Professionalism
- Telephone etiquette
- Teamwork and collaboration
- Adaptability and flexibility
Certification
- Public Notary
References
References available upon request.
Timeline
City of Paxton City Clerk
City Of Paxton
02.2025 - Current
Regional Business Office Manager
Accolade Health Care
01.2025 - Current
Business Office Manager
Heartland SNF/Accolade HC
07.2010 - 12.2024
Business Office Manager
Carle Clinic Rantoul
09.2002 - 06.2010
GED -
Paxton High School
Some College (No Degree) -
Parkland College
Some College (No Degree) - Business Administration
College of DuPage
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