Tracy Cash
Bristol,TN
Summary
Dynamic and service-oriented professional with extensive experience in customer service roles, notably with Teleperformance. Excelled in problem resolution and customer complaint handling, significantly enhancing customer loyalty. Demonstrated exemplary work ethic and outstanding communication skills, adept at de-escalation techniques and inbound call management. Proven track record of exceeding service standards and achieving company goals.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
ACT
01.2023 - Current
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Stay at Home Mother
Self-employeed
10.2001 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Teleperformance
05.2020 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED - High School Teaching
Rocky Mt Adult Learning
Rocky Mount, VA01.2008
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Customer Complaint Resolution
- Customer Relations
- Complaint Handling
- Service-oriented self-starter
- Call Control
- Inbound Call Management
- De-Escalation Techniques
- Inbound Customer Service
- Call flow maximization
- Customer Focus
- Exemplary work ethic
Timeline
Customer Service Agent
ACT
01.2023 - Current
Customer Service Representative
Teleperformance
05.2020 - 11.2022
Stay at Home Mother
Self-employeed
10.2001 - 11.2023
GED - High School Teaching
Rocky Mt Adult Learning
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