Tracy Chabalie
Lawrence,PA
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
18
18
years of professional experience
Work History
Customer Experience Team Member
Highmark, Inc.
01.2023 - Current
- Answered an average of 40 plus calls per day by addressing customer inquiries regarding benefits and claims.
- Consistently met or exceeded performance metrics for quality, speed, and accuracy in responding to customer inquiries.
- Educated customers on product features and benefits, increasing overall product knowledge and satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and complaints.
- Delivered personalized assistance to each customer by carefully listening to their needs and providing appropriate solutions.
Front Office Assistant
MedExpress Urgent Care
11.2019 - Current
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
Receptionist
Three Rivers Chrysler Jeep Dodge
03.2017 - 11.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Bartender Shift Manager
Cuddy Sports Club
09.2013 - 03.2017
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Hair Salon Manager
Bella Colore
06.2006 - 09.2013
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
Education
High School Diploma -
Canon McMillan High School
Canonsburg, PA06.1982
Skills
- Medical terminology knowledge
- Data entry proficiency
- Medical Insurance
- Strong work ethic
- Passion for customer satisfaction
- Professional Telephone Demeanor
- Call center experience
- Insurance Verification
- Skilled in call center operations
- Adheres to customer service procedures
- Persuasive speaker
Timeline
Customer Experience Team Member
Highmark, Inc.
01.2023 - Current
Front Office Assistant
MedExpress Urgent Care
11.2019 - Current
Receptionist
Three Rivers Chrysler Jeep Dodge
03.2017 - 11.2019
Bartender Shift Manager
Cuddy Sports Club
09.2013 - 03.2017
Hair Salon Manager
Bella Colore
06.2006 - 09.2013
High School Diploma -
Canon McMillan High School
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