Tracy Chapman
Belleville,WI
Summary
Dedicated professional with a extensive history with S&T Trucking, LLC & UW Health, showcasing a blend of confidentiality compliance, effective communication and navigating diverse roles and patient needs with empathy and adaptability.
Overview
23
23
years of professional experience
Work History
Chief Administrative Officer
S&T Trucking, LLC
03.2002 - Current
- Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
- Facilitates education development programs for staff, resulting in employee compliance in mining safety and CPR.
- Process invoicing, deposits, and financial entries maintaining vendor relationships and positive cash flow.
- Payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Manages benefit administration for company-wide staff.
Claims Representative Specialist
UW Health
01.2011 - 07.2024
- Worked in office as well as in a remote environment to edit and process electronic and hard copy claims.
- Worked with follow up representatives, customer service, coding, and registration departments regarding various unresolved insurance reimbursement related issues.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Trained new Claims Representatives on procedures, and software systems, improving overall team productivity.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained confidentiality of patient finances, records, and health statuses; including Patient Health Information, HIPAA, and Joint Commissions requirements to protect patient's rights and privacy.
Registration Clerk
UW Hospital and Clinics
06.2002 - 01.2011
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Facilitated positive first impressions of healthcare facilities by creating a welcoming environment at the front desk.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Assisted in processing patient payments via cash, checks and credit cards.
Greeter
UW Hospital and Clinics
09.2001 - 06.2002
- Acted as first point of contact while displaying a friendly, outgoing, and energetic behavior to create a warm and welcoming atmosphere by answering patient, family and visitor questions and guiding them to their destinations.
- Provided friendly, attentive service for responsive patient care, including; assisting and transporting immobile and disabled patients from vehicles to wheelchairs and to their hospital destinations as well as transporting patients between general and critical care hospital units.
Education
High School Diploma -
Belleville School District
Belleville, WI05.1997
Skills
- Caring & empathic demeanor
- Patience and composure
- Body Language Awareness
- Cross-cultural sensitivity
- Adaptability and Flexibility
- Effective Communication
- Teamwork and Collaboration
- Strong Work Ethic
- Building rapport
- Confidentiality Compliance
Timeline
Claims Representative Specialist
UW Health
01.2011 - 07.2024
Registration Clerk
UW Hospital and Clinics
06.2002 - 01.2011
Chief Administrative Officer
S&T Trucking, LLC
03.2002 - Current
Greeter
UW Hospital and Clinics
09.2001 - 06.2002
High School Diploma -
Belleville School District
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