Tracy Chappell
Program Manager
Lawrenceville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful 20+-year career in non-profit, education, and business sector. Dynamic successful applying superb customer service and critical thinking in busy business environment.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Program Manager
Morehouse School Of Medicine
Atlanta, GA
07.2022 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Participated in vendor selection and management process for program initiatives.
- Participated in pilot tests and revised programs based on feedback and results.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Executive Administrative Assistant
Morehouse School Of Medicine
Atlanta, GA
12.2014 - 07.2022
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Implemented updated policies and practices for organization and monitored effect.
Office Manager
Towson State University
Towson, MD
04.2011 - 08.2013
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Master of Science - Study of Human Behavior
Capella University
Minneapolis, MN 04.2015 - 10.2019
Bachelor of Science - Social Sciences
University of Maryland Global Campus
Adelphi, MD. 06.2011 - 12.2014
Skills
Leadership experience
Key relationship management
Clear communication skills
Decision-making ability
Teamwork and Collaboration
Self-Motivated
Active Listening
Problem Solving
Analytical and Critical Thinking
MS Office
Organizational and Time Management
Additional Information
Member of Delta Zeta Psi Sorority, Inc.
2023 Line President
Timeline
Program Manager
Morehouse School Of Medicine
07.2022 - Current
Master of Science - Study of Human Behavior
Capella University
04.2015 - 10.2019
Executive Administrative Assistant
Morehouse School Of Medicine
12.2014 - 07.2022
Bachelor of Science - Social Sciences
University of Maryland Global Campus
06.2011 - 12.2014
Office Manager
Towson State University
04.2011 - 08.2013