Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager
Tracy Chappell

Tracy Chappell

Program Manager
Lawrenceville,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful 20+-year career in non-profit, education, and business sector. Dynamic successful applying superb customer service and critical thinking in busy business environment.

Overview

12
12
years of professional experience
8
8
years of post-secondary education

Work History

Program Manager

Morehouse School Of Medicine
Atlanta, GA
07.2022 - Current
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Participated in vendor selection and management process for program initiatives.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.

Executive Administrative Assistant

Morehouse School Of Medicine
Atlanta, GA
12.2014 - 07.2022
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Handled confidential and sensitive information with discretion and tact.
  • Facilitated training and onboarding for incoming office staff.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
  • Implemented updated policies and practices for organization and monitored effect.

Office Manager

Towson State University
Towson, MD
04.2011 - 08.2013
  • Maintained computer and physical filing systems.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Master of Science - Study of Human Behavior

Capella University
Minneapolis, MN
04.2015 - 10.2019

Bachelor of Science - Social Sciences

University of Maryland Global Campus
Adelphi, MD.
06.2011 - 12.2014

Skills

Leadership experience

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Additional Information

Member of Delta Zeta Psi Sorority, Inc.

2023 Line President

Timeline

Program Manager

Morehouse School Of Medicine
07.2022 - Current

Master of Science - Study of Human Behavior

Capella University
04.2015 - 10.2019

Executive Administrative Assistant

Morehouse School Of Medicine
12.2014 - 07.2022

Bachelor of Science - Social Sciences

University of Maryland Global Campus
06.2011 - 12.2014

Office Manager

Towson State University
04.2011 - 08.2013
Tracy ChappellProgram Manager