Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tracy Charles

Fredericksburg,TX

Summary

Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.

Overview

14
14
years of professional experience

Work History

Manager

STARBUCKS COFFEE COMPANY
Benicia
11.2013 - 05.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Implemented initiatives to improve customer satisfaction and foster greater loyalty.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Responded promptly to customer and stakeholder inquiries about company policies and activities.

Retail Store Manager

White House Black Market
Walnut Creek
07.2010 - 11.2013
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Implemented CRM systems for effective customer relationship management and tailored sales strategies.

Education

Associate of Arts - Business

Butte College
Oroville, CA
05-1989

Skills

  • Verbal and written communication
  • Lead Generation
  • Sales management
  • Customer Relationship Management (CRM)
  • Marketing
  • Operations Management

Accomplishments

  • Leading customer satisfaction scores in district
  • Manager of the quarter

Timeline

Manager

STARBUCKS COFFEE COMPANY
11.2013 - 05.2024

Retail Store Manager

White House Black Market
07.2010 - 11.2013

Associate of Arts - Business

Butte College

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Tracy Charles