Tracy Cheeks
Dallas,TX
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Downs and Stanford P.C.
Dallas, TX
06.2020 - Current
- Filed clients' legal documents in relevant courts for processing.
- Assisted in preparing drafts of legal documents such as discovery responses, affidavits, motions, pleadings, and much more
- Managed office scheduling and kept up with calendaring deadlines, motions and other dates.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Handled telephone calls, meeting plans and conference organization requirements.
- Used state and federal electronic filing systems.
Legal Assistant
Scott and associates
Carrollton, TX
07.2018 - 06.2020
- Handled telephone calls, meeting plans and conference organization requirements.
- Filed clients' legal documents in relevant courts for processing.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Customer Service Representative
Cigna
Plano, TX
01.2016 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Applied Science - Paralegal Studies
El Centro College
Dallas, TX12.2017
Skills
- Court Document Filing
- Deadline Monitoring
- Effective Multitasking
- Work Prioritization
- Civil Law
- Westlaw and LexisNexis
- MS Office proficient
- Legal Research
- Trial Preparation Assistance
- Correspondence and Legal Forms Drafting
- Notary Public
Timeline
Legal Assistant
Downs and Stanford P.C.
06.2020 - Current
Legal Assistant
Scott and associates
07.2018 - 06.2020
Customer Service Representative
Cigna
01.2016 - 07.2018
Associate of Applied Science - Paralegal Studies
El Centro College
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