Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Cherrier

Madison,WI

Summary

Outgoing with experience overseeing multiple tasks successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Front Office Coordinator

Affiliated Dentists
05.2020 - Current
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Collaborated with dental staff to ensure seamless coordination of patient care and timely communication.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.

Dental Assistant

Maple Grove Dental
10.1997 - 03.2020
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Education

High School Diploma -

Verona Area High School
Verona, WI
06.1989

Skills

  • Departmental Support
  • Call Forwarding
  • Front Office Management
  • Patient Relations
  • Insurance Verification
  • Time management proficiency
  • Attention to detail
  • Problem-solving capabilities
  • Maintaining confidentiality
  • Data Entry
  • Multitasking and Organization

Timeline

Front Office Coordinator

Affiliated Dentists
05.2020 - Current

Dental Assistant

Maple Grove Dental
10.1997 - 03.2020

High School Diploma -

Verona Area High School

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Tracy Cherrier