Tracy Choate
Linden
Summary
Insurance professional with thorough understanding of claim assessment and resolution. Adept at managing high-stress situations and delivering consistent results. Highly reliable team collaborator who adapts seamlessly to evolving demands, leveraging strong analytical and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
The Hanover Insurance Group, Inc.
08.2023 - Current
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
- Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
- Assisted clients in understanding complex insurance terms and coverage options, effectively addressing their concerns and guiding them through the claims process.
Logistics Manager
Blue Ridge Power
02.2023 - 08.2023
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Owner / Self Employed
A&P Logistics
03.2021 - 01.2023
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
BBA - Supply Chain Management / HR
Baker College
Owosso, MI05-2022
Skills
- Property damage evaluation
- Proficient in negotiation techniques
- Claims evaluation
- Proficient in Xactimate
- Familiarity with insurance industry standards
- Effective team collaboration
- Service excellence
- Analytical problem-solving
- Effective time management
- Clear interpersonal communication
- Experienced with Microsoft Office applications
- Strong organizational abilities
- Strategic decision-making
- Attentive listening ability
Certification
- AINS
- AIC
- AIS
- Xactimate level 1 & 2
Timeline
Property Desk Adjuster
The Hanover Insurance Group, Inc.
08.2023 - Current
Logistics Manager
Blue Ridge Power
02.2023 - 08.2023
Owner / Self Employed
A&P Logistics
03.2021 - 01.2023
BBA - Supply Chain Management / HR
Baker College
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