Tracy Cisneros

• Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
• Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
• Maintained clean and neat shuttle for passenger comfort.
• Operated with safety and skill to avoid accidents and delays.
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Transported customers to and from Location.
• Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
• Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
• Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
• Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
• Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
• Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
• Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
• Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
• Followed company policies and procedures and maintained compliance with standards.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.

Worked as a supervisor with over 50 employees. Made sure production went smooth, did employee evaluations, and customer service