Tracy Clifton
Ogden,UT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Medical Secretary
University Of Utah
06.2017 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Washington High School
Ogden, UT05.2000
Skills
- Payment Collection
- Patient Referral
- Test Result Tracking
- Patient Scheduling
- Medical Terminology
- HIPAA
- Calendar and Appointment Management
- Call Transfers
- Computer Proficiency
- Office Reception
- Staff Leadership
- Answer Telephones
- Customer Service
- Team Goals
- Patient Appointment Coordination
Timeline
Medical Secretary
University Of Utah
06.2017 - Current
High School Diploma -
Washington High School
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