Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Clingan

Carlisle,PA

Summary

Reliable and punctual Medical Assistant successfully handles fast-paced work environment. Proven willingness to take on any task to support team and help business succeed. Offers strong background in Neurology with over 20 years experience. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Clinic Supervisor

Penn State Health Neurology/Neurosurgery
11.2020 - Current
  • Relieved burden on providers by delivering basic clinical care and educating patients on long-term care needs
  • Completed intakes, including measuring vital signs and documenting symptoms
  • Contributed to smooth patient flow through skills in records management and task prioritization
  • Updated records in EPIC EHR system, carefully protecting patient information and verifying data
  • Assisted clinicians with in-office procedures such as Botox and Skin Biopsy
  • Kept equipment ready for safe patient use through scheduled cleaning
  • Patient injections for treatments under the direction of the physician
  • Obtain prior authorizations for procedures and medications
  • Relay medical information to patients as directed by physicians.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Proficient in EPIC and Cerner EMR

Lead Medical Assistant

Geisinger Holy Spirit Neurology/ Neurosurgery
08.2015 - Current
  • Completed intakes, including measuring vital signs and documenting symptoms
  • Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory
  • Recorded patients' medical history, vital statistics, and information such as test results in medical records
  • Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
  • Prepared treatment rooms for patient examinations, keeping rooms neat and clean
  • Trained for Neurology Telemedicine Examinations.

Front and Back Office Lead Medical Assistant

Vickery Neurodiagnostics Group
08.2006 - 08.2015
  • Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
  • Completed intakes, including measuring vital signs and documenting symptoms
  • Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory
  • Kept equipment ready for safe patient use through scheduled cleaning and sterilization
  • Contributed to smooth patient flow through skills in records management and task prioritization
  • Updated records in Eclinical Works EHR system, carefully protecting patient information and verifying data
  • Prepared treatment rooms for patient examinations, keeping rooms neat and clean
  • Maintained team productivity by organizing charts, insurance forms, and patient documentation
  • Managed efficient patient intakes, collecting histories, documenting vital signs, and updating charts
  • Smoothed procedures for physicians, passing instruments, helping patients feel comfortable, and answering routine questions
  • Kept front office presentable and organized with regular administrative housekeeping
  • Onboarded new patients, including processing referrals, setting up files, and completing registration paperwork
  • Helped doctors with basic procedures such as Botox, nerve blocks, and epley maneuvers.

Medical Assistant

Pennsylvania Neurological Associates
04.2003 - 08.2006
  • Completed intakes, including measuring vital signs and documenting symptoms
  • Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
  • Kept equipment ready for safe patient use through scheduled cleaning and sterilization
  • Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory
  • Supported diagnostic procedures by obtaining laboratory and x-ray reports, hospital notes, and other pertinent data
  • Updated records in Medent EHR system, carefully protecting patient information and verifying data
  • Contributed to smooth patient flow through skills in records management and task prioritization
  • Educated patients on prescribed medications, treatments, and procedures to alleviate problems with conditions such as Seizure disorder, Dementia, Migraine headaches, Parkinson's Disease
  • Coordinated efficient office schedules based on patient and provider availability
  • Recorded patients' medical history, vital statistics, and information such as test results in medical records.

Medical Secretary

Guidance Associates
01.2000 - 04.2003
  • Maintained smooth patient flow by handling check-in, check-out, and payment procedures
  • Assisted with billing by acquiring insurance authorizations for procedures and tests ordered by attending physicians
  • Helped with diagnostics by tracking tests, compiling results, and notifying patients of findings
  • Managed registration desk by answering telephones and greeting incoming patients
  • Greeted visitors and communicated to assess needs and provide direction.

Emergency Room Unit Secretary

Carlisle Hospital
06.1995 - 01.2000
  • Transcribed physician notes, detailing diagnoses or recommendations
  • Coordinated patient admissions through proactive communication with hospital personnel
  • Scheduled tests and procedures for patients, including x-rays and lab work
  • Greeted visitors and communicated to assess needs and provide direction
  • Transmitted medical records and correspondence on behalf of patients and practitioners
  • Managed registration desk by answering telephones and greeting incoming patients
  • Updated patient medical records with direct intake information and transcribed practitioner messages
  • Completed insurance claim forms or other required paperwork
  • Compiled medical reports covering specific patient or general office data
  • Coordinated patient appointments and hospital admissions
  • Maintained full compliance with legal, health, and safety regulations
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Education

Nationally Registered Certified Medical Assistant -

Computer Learning Network
Mechanicsburg, PA

Health Assistant Program -

Cumberland Perry Vo Tech
Mechanicsburg, PA

Certified Nursing Assistant -

Cumberland Crossings Retirement Community
Carlisle, PA
06.1995

Skills

  • Clinical flow management
  • Conflict resolution
  • Staff oversight
  • Employee training
  • Procedure assistance
  • Patient flow management
  • Patient interviewing
  • Vital signs documentation
  • CPR Certification
  • HIPAA Compliance
  • Clinical Leadership
  • Scheduling and Appointment Management
  • Vital signs monitoring

Certification

  • CMA - Certified Medical Assistant

Timeline

Clinic Supervisor

Penn State Health Neurology/Neurosurgery
11.2020 - Current

Lead Medical Assistant

Geisinger Holy Spirit Neurology/ Neurosurgery
08.2015 - Current

Front and Back Office Lead Medical Assistant

Vickery Neurodiagnostics Group
08.2006 - 08.2015

Medical Assistant

Pennsylvania Neurological Associates
04.2003 - 08.2006

Medical Secretary

Guidance Associates
01.2000 - 04.2003

Emergency Room Unit Secretary

Carlisle Hospital
06.1995 - 01.2000

Nationally Registered Certified Medical Assistant -

Computer Learning Network

Health Assistant Program -

Cumberland Perry Vo Tech

Certified Nursing Assistant -

Cumberland Crossings Retirement Community

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Tracy Clingan