Tracy Collins
St. Peters,MO
Summary
Dynamic and professional individual with a proven track record in customer service and meticulous attention to detail. Experience includes working as a Customer Service Agent at Archimedes and later becoming the President/Owner of Trippin With Tracy. Throughout my career, I have excelled in remote work environments, demonstrating exceptional time management and interpersonal skills. Leveraging strong communication abilities and a HIPAA certification, I have successfully achieved significant improvements in client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Archimedes
02.2024 - Current
- Inbound/Outbound calls assisting members with enrollment into copay assistance for Specialty medications using BCBS benefits
- Inbound/Outbound calls assisting pharmacies with overrides to lower copays to their max out of pocket contracted rate
- HIPAA compliant and certified
- Worked daily specialty projects using SharePoint, Excel, and Teams files
- Adjudicate medical claims for member to assure that there was no interruption in their medication shipments
Renewal Account Representative
Carahsoft
08.2023 - 01.2024
- Renewed government internet software contracts for Salesforce
- Video calls using Teams to present new opportunities and training on IT software
- Account manager over the US Courts and SLG East territories
- Upsell to other team departments by referring them based on customer needs analysis
- Processed purchase orders
- Bill and Collect on invoices
HUD Housing Counselor
NECAC
10.2022 - 08.2023
- Helping client achieve their housing goals using their HUD housing vouchers
- Community Outreach
- Maintain renewal deadlines
- Managing a caseload of over 300 clients
- Emphasis on relationship building and positive/professional communication
Operations Manager
Elite Sales Center, dba Priority Health Advocates
11.2020 - 07.2022
- Created and updated employee data
- HR and Payroll functions using Paycor software
- Matched hours logged with actual hours worked through Ytel VOIP systems
- Fulfillment
- Managed company credit card for purchases
- Organized company functions
- Updated spreadsheets and shared files
- New hire onboarding and orientation presentations
Medical Intake Agent
Elite Sales Center, dba Priority Health Advocates
06.2020 - 11.2020
- Inbound and Outbound calls to assist clients with qualifying them to take genetic testing for genes that could lead to cancer and/or heart conditions
- Insurance Verification
- Preauthorize testing
- Medicare compliance
- Remote call center
President/Owner
Trippin With Tracy
09.2017 - 03.2020
- Marketing business using social media platforms
- Provided strong customer service
- Research travel sites using preferred vendors
- Collecting and submitting payment information
- Account management
- Booking travel for clients
Front Desk Receptionist
Advanced Bone & Joint
02.2019 - 02.2020
- Assisted patients with registration
- Verified insurance benefits
- Collected copays (cash handling)
- Basic triage
- Scheduled appointments
Utility Billing Clerk
The City of Saint Peters
12.2016 - 09.2017
- Answer high volume of incoming calls
- Start/stop/shut off service
- Collect payments
- Make payment arrangements
- Account management
- Lien releases
Operator
The Orthopedic Center of St. Louis
04.2013 - 12.2016
- Answer a high volume of incoming calls
- HIPAA certified and compliant
- Update patient charts
- Send tasks to medical staff
- Proficient with EHR/Intergy charting software
- Standard office equipment knowledge
Education
Certified Travel Agent -
Xstream Travel
01.2017
Licensed Real Estate Agent -
Missouri School of Real Estate
01.2003
Certified Medical Assistant -
Bryan Institute of Medical Careers
01.1994
Skills
- Customer Service
- Meticulous attention to detail
- Remote work
- Time management
- Self-starter
- Strong interpersonal skills
- Problem solver
- HIPAA certified
- Strong communication skills
Certification
- Certified Travel Agent, Xstream Travel, 2017
- Licensed Real Estate Agent, Missouri School of Real Estate, 2003
- Certified Medical Assistant, Bryan Institute of Medical Careers, 1994
Awards
- Perfect attendance, Received recognition for several months of perfect attendance and received bonus for this achievement
- Perfect QA, Received perfect quality assurance for call performance for June 2024 at Archimedes
Timeline
Customer Service Agent
Archimedes
02.2024 - Current
Renewal Account Representative
Carahsoft
08.2023 - 01.2024
HUD Housing Counselor
NECAC
10.2022 - 08.2023
Operations Manager
Elite Sales Center, dba Priority Health Advocates
11.2020 - 07.2022
Medical Intake Agent
Elite Sales Center, dba Priority Health Advocates
06.2020 - 11.2020
Front Desk Receptionist
Advanced Bone & Joint
02.2019 - 02.2020
President/Owner
Trippin With Tracy
09.2017 - 03.2020
Utility Billing Clerk
The City of Saint Peters
12.2016 - 09.2017
Operator
The Orthopedic Center of St. Louis
04.2013 - 12.2016
Licensed Real Estate Agent -
Missouri School of Real Estate
Certified Medical Assistant -
Bryan Institute of Medical Careers
Certified Travel Agent -
Xstream Travel
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