Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Connor

Tipton,IN

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

23
23
years of professional experience

Work History

Owner/CEO

TLC Insurance, LLC
03.2023 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Managed day-to-day business operations.
  • Interacted well with customers to build connections and nurture relationships.

Insurance Producer

Ascension Complete
02.2020 - 03.2023
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Boosted policy sales through effective communication of product benefits and features.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Provided exceptional customer service, addressing client concerns promptly and professionally.
  • Implemented marketing strategies to generate new leads and expand the client base.
  • Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
  • Enhanced referral network by building strong relationships with other industry professionals such as mortgage brokers and financial advisors.
  • Delivered informative presentations at community events, raising awareness about insurance products and services offered by the agency.
  • Improved cross-selling strategy by analyzing existing client portfolios for potential upsell opportunities.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.

Assistant Division Manager

Physicians Mutual
09.2011 - 08.2020
  • Boosted team productivity by implementing efficient division workflows and processes.
  • Streamlined operations for enhanced performance through regular process evaluations and improvements.
  • Developed strong relationships with clients, resulting in repeat business opportunities.
  • Mentored junior staff members to enhance their skills and contribute more effectively to the team''s success.
  • Enhanced client satisfaction by addressing concerns promptly and providing appropriate solutions.
  • Evaluated employee performance regularly, offering constructive feedback for continuous improvement and professional growth.
  • Established a positive work environment that fostered teamwork and collaboration among team members.
  • Coordinated training programs for employees, enhancing skill sets and maximizing workplace efficiency.
  • Handled escalated complaints involving division operations and work of personnel under supervision.
  • Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Process Manager

K&S Services
05.2001 - 01.2011
  • Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
  • Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
  • Developed innovative solutions to complex problems, resulting in more efficient processes and improved customer satisfaction.
  • Managed multiple projects simultaneously, ensuring timely completion while maintaining high quality standards.
  • Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.
  • Increased overall productivity by providing training and support for team members in best practices and techniques.
  • Track and manage repairable assets for Chrysler Corp. All data then reported to plant managers monthly.

Education

No Degree - Business

Pasco Hernando Community College
Dade City

Skills

  • Business Management
  • Labor Relations
  • Regulatory Compliance
  • Budget Administration
  • Relationship Building
  • Customer Relations
  • Staff hiring
  • Financial Management
  • Staff Management
  • Operations Management
  • Cost Reduction
  • Negotiation
  • Partnership Development

Timeline

Owner/CEO

TLC Insurance, LLC
03.2023 - Current

Insurance Producer

Ascension Complete
02.2020 - 03.2023

Assistant Division Manager

Physicians Mutual
09.2011 - 08.2020

Process Manager

K&S Services
05.2001 - 01.2011

No Degree - Business

Pasco Hernando Community College

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Tracy Connor