Tracy Conroy
Newburgh,IN
Summary
Accomplished healthcare executive with a proven track record of leading Daviess Community Hospital through significant growth and innovation. Skilled in strategic planning and fostering strong relationships, demonstrated by recruiting twelve physicians and achieving a surgical growth of 45%. Extensive Experience in hospital management and quality improvement, ensuring high standards of patient care and safety.
Overview
36
36
years of professional experience
Work History
Chief Executive Officer
Daviess Community Hospital
04.2017 - Current
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Provides administrative leaderships and direction for operational and clinical activities for 74 bed acute care hospital. Including an urgent care, multiple outlying primary and specialty care clinics.
- Established strong relationships with Medical Staff, Board of Governors and organization employees.
- Successfully recruited twelve physicians to serve rural health community resulting in surgical growth of 45% and outpatient clinic visits of 10%.
- Instrumental in development of long-term facility plan which included newly renovated Med/Surg and ICU, Emergency Department and Radiology (total project cost of $12,000,000).
- Improved days of cash from 6 to 100 days, allowing annual capital spend to increase from emergencies only to $6,000,000.
- Increased consolidated operating income from $400,000 to $12,000,000 over a 5-year period.
- Increased total operating revenue by 50%.
- Promotes culture of excellence committed to high standards, quality care, patient safety and customer service.
- Achieved Indiana Inspire Hospital of Distinction award for three consecutive years.
- Achieved Level II nursery certification.
- Implemented 3-hour sepsis bundle.
- Implemented tele-health services to improve access to primary care and mental health services.
- Increased "Willingness to Recommend" HCAHP score by 10%.
- Strengthened and built partnership between DCH and Ascension by integrating DCH Pharmacy, Cardiology, Supply Chain management, Laundry services and Facility Management.
Director of Operations
Tri-State Community Clinics
05.2014 - 04.2017
- Oversaw all operations, hiring and training of 30 full time employees, and 24 health care clinics.
- Successfully managed joint venture transition with St. Mary's hospital beginning in December 2014 and merged all operations and management.
- Developed and implemented benefits package to enhance retention and recruitment of employees. Resulted in immediate increase in retention.
- Developed idea to raise awareness for the importance of physical activity and education in the community.
Implemented and managed a Sk walk/run for health and awareness and donated proceeds to school system. Resulted in over $6,000 raised for schools and turned into recurring annual event. - Successfully competed against national healthcare brands despite lack of resources.
- Continually developed and implemented new strategies to compete including developing new service line for small businesses and implemented new strategies to compete including developing new service line for small businesses (DirectCare4U) and improving customer satisfaction by modifying the scheduling process.
Director of Clinical Services
The Village at Hamilton Point
06.2012 - 08.2013
- Designed and implemented new programs to lower turnover rate. Resulted in 10% turnover rate (compared to 30% average) and maintained the lowest turnover rate of all company facilities.
- Started and successfully transitioned company from startup to successful long-term company with 200 beds, skilled nursing, assisted living, rehabilitation, and memory care.
- Recruited and hired over 100 employees for startup with 200 beds. In charge of all training, operations, and maintaining all accreditation and state and Federal laws and regulations.
- Implemented new scheduling program to further enhance recruitment and lower turnover rate.
- Diligently monitored the quality assurance program to improve performance and maintain high standards of care.
Chief Executive Officer
Select Speciality Hospital
01.2001 - 06.2012
- Developed the business plan to transition hospital from HIH to freestanding. Successfully managed transition while growing gross revenue from $25 million to over $50 million annually with over 250 full time employees and 49% physician involvement. Resulted in
exceeding all financial goals between 2001 - 2012. - Developed and then maintained average revenue of $50-60M with net revenue of $25-30M annut1lly. Increase of 50% of ADC resulting in average net profit of $4M. Transitioned company from red to highly
profitable. - Improved efficiency of operations resulting in lowering operating expenses by 6%.
- Oversaw and managed a care team of 250 employees that consistently ranked among the top in the region for key clinical performance and financial outcome.
- Developed and implemented weekend option to lower turnover rate. Resulted in 6% turnover rate and was implemented throughout parent company.
- Received Hospital of Excellence Award (based on clinical performance), 2008.
- Received Platinum Chairman's Award (highest net income), 2001. Received Gold Chairman's Award, 2000, 2004, 2006, and 2010.
- Recognized as Top 100 Leaders within Select Medical, 2006-2012.
Director of Clinical Services
Select Speciality Hospital
09.1999 - 01.2001
- Managed daily operations for 31 bed L TACH located inside Deaconess Hospital, monthly operational budgets and provided oversight to 70 FTEs in various disciplines.
- Promoted to CEO due to exceptional leadership within 15 months.
Director of Surgical Services
Welborn Baptist Hospital
09.1997 - 09.1999
- Managed all daily operations for Plastic/Cosmetic Surgery Unit, Day Surgery, Post Anesthesia, and Surgery Department.
- Received Outstanding Leader of the Year Award, 1998.
Director of Surgical Services
Clark Memorial Hospital
10.1988 - 09.1997
- Accountable for daily operations and management of free standing Outpatient Surgery Center and Inpatient Surgery department with 110 employees.
- Established Physician Outreach marketing program resulting in 130% increase in surgical business over a three-year period.
- Designed and implemented scrub tech program. Hospital suffered from lack of qualified scrub technicians. Solved recruitment issue and program was considered highly successful.
- Selected to attend Jewish Corporate College for Outstanding Leaders, 1995.
Education
Bachelor of Science - Nursing
Indiana University Southeast
New Albany05-1996
Skills
- Successfully guided organizations through complex transitions and joint ventures while ensuring continuity and stability
- Skilled at identifying growth opportunities and developing comprehensive strategies that align with organizational goals and market trends
- Strong business acumen, with the ability to quickly analyze complex business situations and make informed, strategic decisions that result in success of an organization
- Well-versed in managing medical staff affairs, including recruitment, onboarding, and maintaining positive relationships with physicians and healthcare providers
- Strong foundation in hospital management, including operational oversight, board governance, and fostering meaningful relationships with the community
- Led numerous quality improvement projects that resulted in measurable improvements in patient safety, care, and overall clinical outcomes
Timeline
Chief Executive Officer
Daviess Community Hospital
04.2017 - Current
Director of Operations
Tri-State Community Clinics
05.2014 - 04.2017
Director of Clinical Services
The Village at Hamilton Point
06.2012 - 08.2013
Chief Executive Officer
Select Speciality Hospital
01.2001 - 06.2012
Director of Clinical Services
Select Speciality Hospital
09.1999 - 01.2001
Director of Surgical Services
Welborn Baptist Hospital
09.1997 - 09.1999
Director of Surgical Services
Clark Memorial Hospital
10.1988 - 09.1997
Bachelor of Science - Nursing
Indiana University Southeast
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