Tracy Cook
Chunchula,AL
Summary
Resourceful, resolute, and focused individual. Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve company goals. Dependable, adaptive, and willing to go the extra mile. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Desk Adjuster
WCCS (Weather Catastrophe Claims Services)
09.2021 - 09.2023
- Investigate, evaluate, settle weather catastrophe related, daily property, water related, loss of use, loss of rents, and content claims.
- Apply knowledge of policies, endorsements, insurance regulations, and jurisdictional codes when determining coverage and liability.
- Effectively manage work through task driven queues, by multitasking and time management.
- Scope work through live calls or ConnectExplorer when applicable.
- Create estimates using Xactimate, XactContent.
- Communication with field partners, contractors, agents, and policy holders throughout claim journey
- Reconcile scope of work for supplements. Evaluated damages and handled claim negotiations with insureds and public adjusters.
- Composition of written correspondence including, but not limited to partial or full denials, estoppel letter, reservation of rights letters, compliance claim letters per jurisdiction of respective state.
Lead Accounting Specialist
The Dixie Group - Masland Carpets
08.2015 - 09.2021
- Post high volume of monthly payments, perform research, prepare daily/monthly reporting and balancing through AS400, and assist in training new associates.
- Work with credit analyst to convert and apply Canadian funds to invoices.
- Create purchase orders and receive inventory into system for multiple departments/locations.
- Review and approve invoices for payment for multiple departments/locations.
- Analyzed marketing data and trends to identify opportunities for improvement.
Work Control Officer
National Management Resources/University of Mobile
08.2009 - 01.2015
- Managed multi department office environment including Grounds, Housekeeping, Electrical, HVAC, and summer staff.
- Facilitated on-site staff training, developed processes and procedures to increase accuracy per OSHA guidelines. .
- Documented and maintained training records and database of all related curriculum materials.
- Responsible for all hiring documentation processing, such as I-9, W-9, contract agreements, background checks, and drug screens.
- Oversaw office monetary management, including AP/AR and payroll administration.
- Entered invoice data into company database and updated details, including vendor contacts and delivery dates.
- Oversaw office inventory and timely reordering of supplies for all departments.
- Set schedules, implemented new policies, and collaborated with department managers to optimize operational procedures and establish clear objectives
Account/Loan Officer
RBC Centura Bank
05.2006 - 06.2009
- Knowledgeable of all bank products in order to profile customers and fit them with the best product for their need.
- Maintained strict confidentiality of bank records and client information.
- Opening both consumer and business checking and savings accounts, selling Certificate of Deposits, and processing loan applications including mortgage applications, meeting all sales goals quarterly
- Created strategies to develop and expand existing customer sales.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Executed wire transfers, stop payments and account transfers.
Education
High School Diploma -
Wayne County High School
Waynesboro, MS05.1994
Skills
- Microsoft, Outlook, Word, Excel
- ECS, AS400
- XactAnalysis
- Xactimate/XactContent
- EagleView/ConnectExplorer/Claim Experience
- Accounts payable/receivable
- Scheduling and calendar management
- Human resources best practices
- Inventory control
- Casualty and Property Loss
- Insurance Policy Coverage Knowledge and nterpretation
- Workflow Management
- Reconciliation and negotiation of claim settlement
Certification
- Alabama, Property & Casualty (Inc WC & Crop) #407231
- LCPIC (Louisiana Citizens Property Insurance) Certification
- State Farm Property Certification
- TWIA/TFPA Claim Examiner
- CNC Catastrophe
- CNC CatastropheCertification
- Citizens Certified Claim Examiner
- Peoples Trust Insurance Field Certification
References
- Jennifer Martin, Varsity Spirit Fashion, 251-465-2850
- Erica Sumrall, The Dixie Group, 251-802-9621
- Kathy Martin, CNC Catastrophe, 772-763-0029
- Ronya Nalley, CNC Catastrophe Manager, 678-977-4994
Timeline
Desk Adjuster
WCCS (Weather Catastrophe Claims Services)
09.2021 - 09.2023
Lead Accounting Specialist
The Dixie Group - Masland Carpets
08.2015 - 09.2021
Work Control Officer
National Management Resources/University of Mobile
08.2009 - 01.2015
Account/Loan Officer
RBC Centura Bank
05.2006 - 06.2009
High School Diploma -
Wayne County High School
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