Tracy Corbett
Cambridge,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Bluepearl Emergency Pet Hospital
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded proactively and positively to rapid change.
- Educated family members and caregivers on patient care instructions.
Eligibility Specialist
Benton County Human Services
06.2024 - 09.2024
- Provide high level of customer service
- Ability to prioritize a high-volume caseload
- Maintain a high level of confidentiality
- Explain and interpret laws, rules, policies and regulations
- Interviewing techniques and skills
- Ability to effectively communicate both orally and written
- Ability to adapt to last minute changes in schedule/work flow
- Comply with organizational and State policies and standards
- DHS SNAP training completion
- Collect and analyze documents
- Ensure case accuracy for audits, reviews and quality control
- Support program participants to achieve independence and address barriers to gain self-sufficiency
- Ability to work with limited supervision or guidance
- Use of MAXIS, Onbase, Verify MN, and other state and county programs.
Collateral Underwriter
Wells Fargo Home Mortgage
08.2020 - 11.2023
- Use of property appraisal review tools to assess risks of lending
- Knowledge of Fannie Mae and Freddie Mac guidelines
- Evaluate risks and eligibility from appraisals completed on properties
- Review appraisal for accuracy and any quality concerns
- Update systems with detailed messaging to support eligibility, value and risks
- Ensure all parties understand any aspects that may warrant further attention
- Review market trends, mapping, public records and comparable properties to support value of appraised property
- Review and assess complex risk messaging from Fannie Mae and Freddie Mac.
Loan Document Specialist/Home Closing Specialist
Wells Fargo Home Mortgage
03.2012 - 08.2020
- Processed pipeline of up to 80 loan transactions
- Scheduled closings, prepared documents for closing
- Worked with customers, title agents, real estate agents and insurance companies to complete required items and provide high levels of customer service
- Experience with SFD, conventional, non-conventional, FHA loans
- HUD review, compliance items and multi-tasking
- Maintained quality during reviews of direct bill procedures and Auditing
- Promote a positive customer experience to ensure return business
- Data entry and billing procedures
- Work with Treasury department for cash transactions for closings
- Maintain a high level of confidentiality.
Education
Associate of Science - Accounting
North Hennepin Community College
Minneapolis, MNHigh School Diploma -
Elk River High School
06.2004
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Interviewing
- Documentation And Reporting
- Application Review
- Public Assistance
- Appointment Scheduling
- Program knowledge
- Documentation and paperwork
- Policy Interpretation
- Cultural Competency
- Problem-Solving
- Data Compilation
- Excellent Communication
- Schedule Management
- Attention to Detail
- Analytical Thinking
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Reliability
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
Timeline
Eligibility Specialist
Benton County Human Services
06.2024 - 09.2024
Customer Service Representative
Bluepearl Emergency Pet Hospital
09.2023 - Current
Collateral Underwriter
Wells Fargo Home Mortgage
08.2020 - 11.2023
Loan Document Specialist/Home Closing Specialist
Wells Fargo Home Mortgage
03.2012 - 08.2020
Associate of Science - Accounting
North Hennepin Community College
High School Diploma -
Elk River High School
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