Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Education and Training
Timeline
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Tracy Corbett

Cambridge,MN

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

14
14
years of professional experience
1
1
Certification

Work History

OAS

MN Department of Corrections
Center City, MN
11.2024 - Current
  • Assist with management of the office so office needs are met and the office functions efficiently and effectively.
  • Perform data entry and determine deadlines to coordinate the completion of tasks.
  • Retrieve offender information from the Statewide Supervision System (S3), COMS, The Bureau of Criminal Apprehension Criminal Records System, MN Court Information System (MNCIS), and CSTS.
  • Ensure that all confidential files are not revealed to inappropriate personnel at any time.
  • Activate new files and review and close out files on a regular basis and remain compliant with the record retention policy.
  • Verify offender payments, completion of jail time, satisfaction of community service and other conditions of probation or supervised release.
  • Obtain court, county attorney, public defender, police and other records and update systems accordingly.
  • Maintain accuracy of several spreadsheets for auditing.
  • Follow all agency policies, state statutes, and statewide policies. Support the vision, mission, value and goals of the DOC.

Customer Service Coordinator

Bluepearl Emergency Pet Hospital
Blaine, MN
07.2024 - 12.2025
  • Resolved customer complaints or answered customers' questions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Responded to customer requests for products, services and company information.
  • Developed rapport with customers through active listening skills, empathy and attention to detail.
  • Maintained detailed records of customer interactions and pet history.
  • Educated family members and caregivers on patient care instructions for discharge and aftercare.
  • Triaged patients based on severity of conditions upon arrival.

Eligibility Specialist

Benton County
Foley, MN
06.2024 - 10.2024
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Entered client information and files into databases for further review and tracking.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Monitored client accounts for any changes that could impact eligibility requirements.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Collateral Underwriter

Wells Fargo Home Mortgage
Minneapolis, MN
03.2012 - 11.2023
  • Participated in regular training sessions regarding updates in relevant laws or regulations.
  • Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
  • Gathered and analyzed information to determine risk acceptability.
  • Examined documents to determine degree of risk from health, financial standing and value and condition of property.
  • Interpreted underwriting guidelines and assessed risks according to company policies.
  • Monitored changes in the real estate market that could affect lending decisions.
  • Reviewed property appraisals to ensure accurate valuation and compliance with standards.
  • Ensured timely submission of all documents needed for closing transactions.

Education

High School Diploma -

Elk River Senior High
Elk River
06-2004

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH

Skills

  • Microsoft Suite
  • Good Telephone Etiquette
  • Recordkeeping
  • Conflict resolution
  • Computer skills
  • Verbal communication
  • Written communication
  • Flexible and adaptable
  • Teamwork and collaboration
  • Multitasking
  • Policy compliance
  • Reliability
  • Documentation management
  • Active listening skills
  • Analytical thinking
  • Accuracy and attention to detail

Affiliations

  • Completed Academy Courses: Communications in Corrections, Professional Conduct, Security Threat Groups, and Establishing and Maintaining Boundries.

Certification

  • BCA Certification

Education and Training

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Timeline

OAS

MN Department of Corrections
11.2024 - Current

Customer Service Coordinator

Bluepearl Emergency Pet Hospital
07.2024 - 12.2025

Eligibility Specialist

Benton County
06.2024 - 10.2024

Collateral Underwriter

Wells Fargo Home Mortgage
03.2012 - 11.2023

High School Diploma -

Elk River Senior High

Bachelor of Science - Criminal Justice

Southern New Hampshire University

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Tracy Corbett