Tracy Cornelius

Primary responsibilities include managing complex operations of two library locations, providing guidance and support for echelons of staff, and ensuring staff goals and work outcomes center strategic initiatives of library

• Utilize L.E.A.D principles to train, coach, and inspire 11 employees and 1 supervisor through compassion, quality, and creativity to build trust, value, and respect
• Represent and champion unique interests and needs of locations to outside departments and stakeholders
• Apply creative and responsive approaches to meet the unique patron and community needs of South End and Northeast Tacoma
• Communicate and collaborate efficiently and effectively while balancing multiple projects and priorities
• Create work plans and development for staff temporarily promoting to supervisory and reference positions
• Consult with leadership, colleagues, and community liaison officers regarding security issues and implementation of responsive safety plans
• Independently test and provide 1:1 feedback for new software from IT and Facilities departments

Primary responsibilities include providing supervision for branch and staff team, equitably assigning and directing work and projects of employees, and balancing the scheduling needs of staff and branch commitments

• Effectively oversee, lead, and support staff, library services, and programming at mid-sized library branch in South End Tacoma
• Implement improved team communication strategies through daily staff huddles, consistent and prioritized information relay, and development of best practices for all communication methods within staff team
• Lift workplace culture through empowerment, encouragement, skill enhancement, and relationship building
• Launch successful peer-to-peer cross training for all levels of staffing to encourage buy-in and participation in engagement and facilitation of biweekly racial equity and social justice conversations
• Project manage building improvements in staff workspace renovation and installation of new computer lab
• Provide training and learning opportunities centering program planning and implementation, diverse and community responsive collection development, and strengthening technology skills for all staff tiers
• Empower and train staff to navigate difficult patron interactions with empathy and compassion while upholding policies and mission statement values for the organization
• Help staff identify professional goals and provide resources and opportunities for growth and advancement
• Implement successful Program Promotion of the Week plan boosting staff knowledge of program offerings, encourage patron relationship building through hand-selling, resulting in increased program attendance
• Balance staffing, branch needs, program commitments, and substitute staff via daily schedule creation
• Accurately execute payroll services for staff in conjunction with Finance Department
• Develop and consult on system-wide procedures and practices such as Welcoming New Staff, Branch Roving and Restroom Check Practices, New Supervisor Training, and Printer Remittance procedure
• Committee work involving Summer Reading Club, Racial Equity and Social Justic, and Adult Services

Lead admin for rapidly growing global fandom group that prioritizes creating fun, safe, and inclusive spaces for all individuals regardless of race, gender identity, or ability

• Develop and maintain ongoing relationships and collaboration with official author entities and affiliates
• Establish and maintain standards of group engagement through transparency and all facets of equity; monitor posts/interactions to ensure a harm free environment is provided by not allowing derogatory statements, bullying, and harassment in any manner
• Creation and support of 24 global sub-groups where over 900 Red Rising series fans come together to connect in their local area
• Recruit, train, support, and coordinate team of 27 group leaders
• Develop and implement advertising plans across multiple platforms
• Foster engagement and community across all groups through our charitable literacy outreach program Operation Book Fairy Drop and fundraising for areas of need across the globe
• Membership growth continuously >10% higher than market equivalent

Primary responsibilities include providing individualized reference services to each patron varying from technology assistance to ensuring access to resources and developing diverse programming to meet community needs

• Project manage work groups for whole branch readers’ advisory and patron programs
• Program development for adult readers’ advisory, personal growth and goal setting, adventure gaming for underrepresented demographics, area-relevant history education in collaboration with local businesses, charity benefit fundraising, and community outreach through blood donations and clean home programs
• Develop, maintain, and support a successful and growing system-wide year-long reading challenge for adults and teens with annual participation increases of >5%, completion rates increasing by 10%; lead committee in implementing yearly launch strategies and balancing program budget
• Partner with vendors, suppliers, and community organizations to provide high quality program offerings
• Content creation for library website, Extreme Reader Facebook group, and program newsletter; develop and implement equity and representation framework to program components
• Provide guidance and training opportunities for colleagues new to program creation
• Consult and collaborate on procedural documents for Technical Services, Cataloging, Finance, Public Information Offices, and Facilities departments
• Evaluate, implement, and report on long- and short-term projects
• Create, implement, and write copy for website, programs, and social media marketing plans to increase engagement and program participation
• Proficiently utilize in place program planning and managing systems to align programs throughout system
• Provide equitable reference assistance and support to a diverse patron base in person, virtually, and via phone to meet a vast range of community needs and services
• Broad knowledge of back and front end of in house and external resources and databases
• Manage adult collection through selection and weeding processes to ensure our collection is diverse, current, and meets the needs of local community
• Share my joy of reading through passive, unique displays and in person engagement
• Co-chair Return to Operations committee focused on providing library services during the pandemic and Budget Closure committee focused on preparation for full system temporary closure due to budget impacts
• Red Rising and Beyond: The Universe of Pierce Brown Facebook Group

Primary responsibilities include providing stellar customer service to patrons through account creation, navigating/assessing materials needs, and creating advertisement systems to promote programs and resources

• Expertly navigate ILS system for patron information and materials management
• Create in house advertisements, proofread, and review official library documents and procedures
• Order, distribute, and inventory supplies for 6 departments
• Collaborate with coworkers to create book lists for ready reference
• Develop and implement promotion strategies for programs and events across the system