Tracy Cothran
Referral Agent
North Myrtle Beach,SC
Summary
Multi-talented professional with progressive experience in the area of sales, marketing, sales management, staff training/developing and customer/public relations.
Overview
26
26
years of professional experience
Work History
Licensed Referral Agent
Realty Connect
North Myrtle Beach, SC
10.2021 - Current
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience.
Licensed Realtor
Duval Associates And Tidewater Premier Properties
Williamsburg, VA
10.2002 - 09.2017
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
Retail Store Manager
Sprint PCS, Mobile Telephone Company
Richmond, VA
12.1998 - 10.2002
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Examined merchandise to verify correct pricing and attractive displays.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Submitted reports to senior management to aid in business decision-making and planning.
- Generated repeat business by developing and maintaining strong team of 15 employees devoted to customer service.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Retail Store Manager/Sales Supervisor/Sales Representative
Contel Cellular/GTE Mobilnet/Verizon
Richmond, VA
05.1992 - 12.1998
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Answered product questions and assisted customers in selection and checkout.
- Determined layout of store merchandise for visual appeal to consumers.
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Organized shift meetings to communicate and resolve issues for night operations.
- Oversaw preparation and distribution of promotional materials and flyers.
- Oversaw employees and store functions on daily basis.
- Rectified issues with all staff departments.
- Trained and oriented associates to maximize team performance.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Education
Bachelor of Science - Management
Longwood University
Farmville, VA05.1989
Timeline
Licensed Referral Agent
Realty Connect
10.2021 - Current
Licensed Realtor
Duval Associates And Tidewater Premier Properties
10.2002 - 09.2017
Retail Store Manager
Sprint PCS, Mobile Telephone Company
12.1998 - 10.2002
Retail Store Manager/Sales Supervisor/Sales Representative
Contel Cellular/GTE Mobilnet/Verizon
05.1992 - 12.1998
Bachelor of Science - Management
Longwood University
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