Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tracy Cousins

Waco,TX

Summary

Detail-oriented Distribution Supervisor recognized for consistent goal oriented service in distribution for the Waco location. Proven skills in supply chain management and operational excellence. Hardworking and organized with expertise in all aspects of operations including warehouse. Offering 12 years of distribution and operational experience.

Overview

32
32
years of professional experience

Work History

Distribution Supervisor

Keurig Dr. Pepper
Waco, TX
05.2021 - Current
  • Supervised and coordinated daily route activities of 28 delivery personnel to ensure efficient and timely delivery of product.
  • Addressed delivery issues head on to keep haul back percentage consistently under 3 percent by working with customers and District Sales Supervisors to keep potential DNS and cut products from returning to DC.
  • Increased delivery productivity by tracking Key Performance Indicators and coaching individual drivers who may have fallen below company standards.
  • Created Leader Board for delivery productivity metrics, CPH, COCI, Haulback percentage, and Kronos/Runtime, so that drivers could track personal performance on a monthly and quarterly basis.
  • Coordinated with warehouse personnel daily to ensure proper truck assignment and loading for efficient delivery operations.
  • Worked closely with Fleet personnel to help manage maintenance and repair actions for team equipment and vehicles.
  • Enforced DOT safety rules and regulations to protect workers and minimize company liability.
  • Trained staff on proper use of equipment, safety protocols, and operational procedures.
  • Conducted monthly safety meetings and incident/accident review committee in accordance with company guidelines to ensure compliance with all applicable laws, regulations, policies, and procedures.

Merchandising Manager

Keurig Dr Pepper
Waco, TX
08.2017 - 05.2021
  • Trained, supervised and evaluated delivery drivers and merchandisers to optimize their performance levels.
  • Ensured compliance with company policies regarding delivery, and merchandising of orders, set up of displays and backroom inventory management.
  • Conducted regular visits to stores in order to monitor back stock levels, customer service standards and employee engagement.
  • Coordinated merchandiser schedules to maximize productivity and ensure company labor hour requirements were met or exceeded.
  • Collaborated with cross-functional warehouse and sales teams to execute specific company initiatives, driving company employee engagement.
  • Used historical and current business data to determine key buying trends of customers to drive display placement.

Delivery Driver

Dr Pepper Snapple Group
Waco, TX
10.2011 - 08.2017
  • Transported and safely delivered product to prevent damage or loss.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Conducted pre and post trip inspections to keep trucks reliable and well-maintained.

District Manager

Waco Tribune-Herald
Waco, TX
01.2009 - 10.2011
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Negotiated contracts with independent operators to obtain favorable delivery terms for the newspaper and its customer base.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Performed periodic route audits to ensure timely and productive delivery of news print.
  • Trained independent operators on the effective use of company routing system to ensure timely delivery delivery of news print.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team members to achieve company revenue goals.

Executive Director

McLennan County Collaborative Abstinence Project
Waco, TX
08.2007 - 01.2009
  • Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
  • Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
  • Provided oversight of all departments to ensure compliance with established policies and procedures.
  • Created a collaborative environment that fosters innovation and encourages employee engagement.
  • Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
  • Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
  • Developed marketing strategies to promote the organization's mission throughout the community.
  • Secured funding from public and private sources through grant writing activities or other fundraising efforts.
  • Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
  • Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
  • Maintained positive relationships with media outlets to increase visibility of organizational activities.
  • Assisted in developing budgets for each departmental unit within the organization.
  • Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
  • Promoted public awareness of mission through outreach, advocacy and online presence.

Director of Community Outreach

McLennan County Collaborative Abstinence Project
Waco, TX
01.2006 - 08.2007
  • Developed and implemented community outreach strategies to increase public awareness of services offered by the organization.
  • Created, organized and managed volunteer programs that engaged local communities in fundraising activities.
  • Organized events such as conferences, workshops, speaking engagements and panel discussions to promote the mission of the organization.
  • Assisted in developing marketing plans to reach potential new customers through digital campaigns and print advertising.
  • Provided guidance for staff members regarding best practices for interacting with the public during outreach activities.
  • Researched grant opportunities available from local foundations or businesses that could potentially fund future projects.
  • Developed training material for staff members who would be responsible for leading educational seminars or presentations at schools or libraries.
  • Coordinated logistics for special events such as trade shows or conventions related to community outreach efforts.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Recruited, interviewed and hired volunteers and staff.
  • Researched and analyzed community needs to determine program directions and goals.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Oversaw fundraising activities and preparation of public relations materials.

Active Duty Soldier/Sergeant

US Army
05.1992 - 09.2000
  • Organized and coordinated equipment for field operations.
  • Provided security and surveillance in a variety of environments.
  • Assisted with the planning and execution of tactical missions.
  • Managed inventory control of supplies and equipment.
  • Supervised personnel during daily operations.
  • Trained junior soldiers in basic soldiering skills.
  • Ensured compliance with all applicable regulations and laws.
  • Executed orders from commanding officers accurately.
  • Coordinated with other military branches during joint operations.
  • Instructed new recruits on standard operating procedures.
  • Displayed leadership in accomplishing assignments and learning new skills.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
  • Provided tactical and technical guidance to facilitate unit duties.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Conducted training to improve troops' abilities.

Education

Bachelor of Arts - Theology

William Carey University
Hattiesburg, MS
05-2004

Divinity

George W. Truett Theological Seminary of Baylor University
Waco, TX

Skills

  • Operational Oversight
  • Financial Management and Reporting
  • Warehousing Operations
  • Fleet Management
  • Supply Chain Management
  • SAP
  • Performance Evaluation
  • Strategic Planning
  • Safety Monitoring

Accomplishments

  • 2004 Citizenship Award winner William Carey University
  • Inducted into Omicron Delta Kappa Society May 2004
  • Army Achievement Medal September 1997
  • Army Commendation Medal August 1997
  • Army Achievement Medal November 1994

Timeline

Distribution Supervisor

Keurig Dr. Pepper
05.2021 - Current

Merchandising Manager

Keurig Dr Pepper
08.2017 - 05.2021

Delivery Driver

Dr Pepper Snapple Group
10.2011 - 08.2017

District Manager

Waco Tribune-Herald
01.2009 - 10.2011

Executive Director

McLennan County Collaborative Abstinence Project
08.2007 - 01.2009

Director of Community Outreach

McLennan County Collaborative Abstinence Project
01.2006 - 08.2007

Active Duty Soldier/Sergeant

US Army
05.1992 - 09.2000

Bachelor of Arts - Theology

William Carey University

Divinity

George W. Truett Theological Seminary of Baylor University

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Tracy Cousins