Tracy C. Couvillion
Mandeville,LA
Summary
Experience working in different administrative settings. Remains poised and focused in stressful environments. Extensive experience in gathering confidential info and handling confidential paperwork. Excels at effectively communicating with clients and co-workers and possesses ability to work effectively with many different personalities.
Overview
20
20
years of professional experience
Work History
Office Manager
Certified Green Investment
Covington, Louisi
10.2024 - 05.2025
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Elevated customer satisfaction ratings by promptly resolving customer issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Maintained filing system for records, correspondence and other documents.
- Developed effective communication strategies between departments within the organization.
- Responded to customer inquiries via phone or email in a professional manner.
Apartment Manager
Capstone Investments LLC
Baton Rouge, LA
05.2022 - 10.2024
- Organized move-in and move-out procedures for new or departing tenants.
- Implemented preventative maintenance programs to prolong life cycles of appliances and fixtures in all units.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Collected rent payments from residents in accordance with lease agreements.
- Developed and enforced policy to ensure tenant satisfaction.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Assisted with marketing efforts by preparing advertisements for vacant units.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Maximized occupancy with strong marketing and tenant relations skills.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Office Manager
Acquisition Realty Inc.
Hammond, LA
01.2015 - 05.2022
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Provided administrative support to real estate agent by organizing paperwork, answering phones, responding to emails and managing calendars.
- Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
- Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agent.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
- Followed up with prospects throughout sales processes to offer assistance.
- Posted and updated property listings on various real estate platforms.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Maintained social media accounts and websites with current listings and real estate content.
Notarial Assistant
Crescent Title
Mandeville, LA
11.2005 - 01.2009
- Greeting customers and preparing for closing.
- Answering multi-line phones, filing, scheduling, and maintaining calendar for Attorney and Notary.
- Gathering personal information from clients.
- Working closely with buyers, sellers, realtors, and lenders.
- Order mortgage payoffs.
- Verifying Homeowner's Insurance.
Receptionist
Stewart Title Guaranty Company
Mandeville, LA
03.2005 - 11.2005
- Greeting customers.
- Answering multi-line phones.
- Filing.
- Scheduling closings.
- Gathering personal information from clients.
Education
Medical Assisting -
Bryman College
Harahan, Louisiana10-2003
High School Diploma -
Hahnville High School
Boutte, LA05-2002
Skills
- Office administration
- Scheduling and calendar management
- Customer relationship management
- Inventory management
- Document organization
- Organizational skills
- Conflict resolution
- Effective communication
- Clear oral/written communication
References
References available upon request.
Timeline
Office Manager
Certified Green Investment
10.2024 - 05.2025
Apartment Manager
Capstone Investments LLC
05.2022 - 10.2024
Office Manager
Acquisition Realty Inc.
01.2015 - 05.2022
Notarial Assistant
Crescent Title
11.2005 - 01.2009
Receptionist
Stewart Title Guaranty Company
03.2005 - 11.2005
Medical Assisting -
Bryman College
High School Diploma -
Hahnville High School
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