Tracy Cox
Omaha,NE
Summary
Dynamic professional with a proven track record at Farmer’s Insurance, excelling in customer service and problem-solving. Expert in turning high-stress situations into opportunities for customer loyalty enhancement. Demonstrated ability in critical thinking and complaint handling, ensuring project success and stakeholder satisfaction at Union Pacific Railroad Co. Skilled in running trains back & forth to their destination, I did that for4 years out of No. Platte, NE. Back to Omaha where I became a train dispatcher for the rest of my time at the RR.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farmer's Insurance
11.2010 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
Engineer Then Train Dispatcher
Union Pacific Railroad Co
04.1993 - 10.2006
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration
- Wrote, reviewed and edited technical document in accordance with template requirements
- Developed positive working relationships with stakeholders to effectively coordinate work activities
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Streamlined permit acquisition process for new projects, working closely with local authorities to ensure compliance and timely approval.
- Created detailed reports on engineering activities and findings.
- Documented and developed engineering procedures and processes.
- Performed complex calculations to analyze and optimize engineering processes.
Education
Diploma -
Marian High
Omaha, NE05.1987
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Data Entry
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product Knowledge
- Prioritization
- Clerical Support
- Filing
- Customer Education
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Client relations
- Computer proficiency
Certification
Locomotive Engineer. Had renew it every4 years.
Accomplishments
- Becoming a locomotive Engineer. Went to Salt Lake City for3 weeks training. Received a certificate!
- Had to start off as a switch man in the yard at No. Platte, NE. Went to salt lake for training for3 weeks. Also a Conductor on the road.
Timeline
Customer Service Representative
Farmer's Insurance
11.2010 - 05.2024
Engineer Then Train Dispatcher
Union Pacific Railroad Co
04.1993 - 10.2006
Diploma -
Marian High
Similar Profiles
Nyell OliverNyell Oliver
Customer Service Representative at Farmer's InsuranceCustomer Service Representative at Farmer's Insurance
VANESA ESPARZAVANESA ESPARZA
Insurance Agent at Farmer's InsuranceInsurance Agent at Farmer's Insurance
Reece SillettiReece Silletti
Insurance Agent at Farmer's InsuranceInsurance Agent at Farmer's Insurance