Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Crawford-Westerlund

Oak Bluffs,MA

Summary

Dynamic professional with extensive experience in payroll and human resources, including roles at Dental Care Alliance. Proven ability in administration and payroll processing, enhancing operational efficiency. Exceptional problem-solving skills and a commitment to quality service have consistently improved client satisfaction and streamlined processes.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Caregiver

Fami!y
08.2008 - 08.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Bookkeeper/Property Management

Self Employed
06.2005 - 09.2008
  • Maintained rentals, grounds, tenancy,
  • Managed accounts payable and receivable activities.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.

Payroll & Human Resource Administrator

Training & Treatment LLC
09.2003 - 05.2005
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Created new hire and termination documents for payroll.
  • Maintained strict confidentiality of all payroll information and records.

  • Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits, and other details.

Comptroller/Payroll & Human Resource Manager

Dental Care Alliance Aka Interdent
06.1992 - 08.2003
  • Identified cost-saving opportunities with thorough evaluation of operational expenses and vendor contracts.
  • Streamlined financial processes by implementing automated systems, improving efficiency and accuracy.
  • Improved cash flow management by closely monitoring receivables, payables, and working capital requirements.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Reviewed time records for over 500 employees to verify accuracy of information.
  • Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
  • Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
  • Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
  • Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Station Manager

Business Express Airlines
03.1987 - 04.1989
  • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
  • Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
  • Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
  • Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Reservations Manager

Gull Air
05.1984 - 06.1987
  • Managed team of reservation agents, ensuring high-quality service and accurate bookings.
  • Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
  • Implemented a new reservation software system, resulting in better organization and tracking of bookings.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
  • Optimized revenue management practices by regularly reviewing competitor pricing and market trends.
  • Introduced a new cancellation policy that reduced last-minute cancellations while still catering to traveler needs effectively.
  • Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
  • Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
  • Handled billing information over phone.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

Education

Cape Cod Community College
West Barnstable, MA
09.1981

High School Diploma - Business

Hereford High School
Parkton, MD
06.1980

6 Credits -

University of Madrid
Madrid, Spain
09.1979

Skills

  • Medication administration
  • Personal care assistance
  • Vital sign monitoring
  • Nutritional meal preparation
  • Accounts payable
  • Accounts receivable
  • Regulatory compliance
  • Customer service
  • Team collaboration
  • Problem solving
  • Organizational skills
  • Accounting and bookkeeping
  • Quickbooks
  • Invoice processing
  • Account reconciliation
  • Financial recordkeeping
  • Payroll processing
  • Bank statement reconciliation
  • Spreadsheet tracking
  • Payroll administration

Certification

Usui Reiki Master Teacher Certification

Kundalini Reiki Master Teacher Certification

Timeline

Caregiver

Fami!y
08.2008 - 08.2024

Bookkeeper/Property Management

Self Employed
06.2005 - 09.2008

Payroll & Human Resource Administrator

Training & Treatment LLC
09.2003 - 05.2005

Comptroller/Payroll & Human Resource Manager

Dental Care Alliance Aka Interdent
06.1992 - 08.2003

Station Manager

Business Express Airlines
03.1987 - 04.1989

Reservations Manager

Gull Air
05.1984 - 06.1987

Cape Cod Community College

High School Diploma - Business

Hereford High School

6 Credits -

University of Madrid

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Tracy Crawford-Westerlund