Tracy Crow
Granbury,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
Work History
General Manager
Hilton Garden Inn
01.2012 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Property Manager
Tarter Properties
01.2000 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Director of Sales and Marketing
Clarion Hotel By Choice Hotels
01.2009 - 05.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Evaluated market data to develop and create business strategies and marketing plans.
Realtor
Remax Real Estate
01.2005 - 05.2008
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Store Manager
The Limited Brands
01.1996 - 01.2000
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - General Studies
West Texas A&M University
Canyon, TX05.1994
Skills
- Staff Supervision
- Advertising and Marketing
- Supply Chain Management
- Quality Management
Accomplishments
2017 All-Joe Award GM Winner of the Year
2107 Hotel of the Year - Oldham Goodwin Group
2020 Rev Par of the Year - OGG
2021 Hotel of the Year nominee - Peachtree Group
Timeline
General Manager
Hilton Garden Inn
01.2012 - Current
Director of Sales and Marketing
Clarion Hotel By Choice Hotels
01.2009 - 05.2011
Realtor
Remax Real Estate
01.2005 - 05.2008
Property Manager
Tarter Properties
01.2000 - Current
Store Manager
The Limited Brands
01.1996 - 01.2000
Bachelor of Arts - General Studies
West Texas A&M University
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