Tracy Crowley
Quincy,Massachusetts
Summary
Hardworking Prior Authorization Specialist with successful background working closely with insurance company representatives to gain preapproval for procedures and testing. Detail-oriented performer with over 10 years of managing documentation. Considered team player with exemplary multitasking skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Sales Associate
Victoria Secret
Braintree, MA
11.2023 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
Insurance Authorization Reviewer
Newton Wellsley Hospital
02.2020 - Current
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Executive Administrative Assistant
McLean Hospital
Belmont, MA
08.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Managed and tracked expenses to meet company budget requirements.
Administrative Team Lead
Harbor Medical Associates
Weymouth, MA
09.2008 - 04.2014
- Provided technical guidance and support to team members.
- Developed policies and procedures for the administrative department.
- Monitored employee performance and provided feedback on a regular basis.
- Oversaw daily operations of the administrative team.
- Resolved customer inquiries promptly and efficiently.
- Trained new employees on office procedures and protocols.
- Collaborated with other departments to ensure smooth operations across the organization.
- Worked closely with senior management to develop long-term plans for growth and success.
- Facilitated monthly team meetings to discuss more efficient procedures and eliminate duplicated efforts or antiquated processes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
Cosmetology License - Cosmetology
Mansfield Beauty School
Quincy, MA04.2015
High School Diploma -
Troy High School
Troy, OH06.1997
No Degree - Psychology
Edison Community Collegs
Piqua, OHAssociate of Science - Medical Assisting
Ohio Institute of Allied Health
Dayton, OHSkills
- Medical Terminology
- Legal Requirements
- Patient Interviews
- Clinical Messaging
- Understanding of Insurance Details
- Information Assistance
- Registration Paperwork
- Demographics Information
- Authorization Verification
- Work Prioritization
- Critical Thinking
- Customer Service
- Email Communication
Timeline
Sales Associate
Victoria Secret
11.2023 - Current
Insurance Authorization Reviewer
Newton Wellsley Hospital
02.2020 - Current
Executive Administrative Assistant
McLean Hospital
08.2018 - 02.2020
Administrative Team Lead
Harbor Medical Associates
09.2008 - 04.2014
Cosmetology License - Cosmetology
Mansfield Beauty School
High School Diploma -
Troy High School
No Degree - Psychology
Edison Community Collegs
Associate of Science - Medical Assisting
Ohio Institute of Allied Health
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