Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Tracy Crowley

Quincy

Summary

Hardworking Prior Authorization Specialist with successful background working closely with insurance company representatives to gain preapproval for procedures and testing. Detail-oriented performer with years of managing documentation. Considered team player with exemplary multitasking skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Insightful Reviewer known for high productivity and efficient task completion. Specialize in critical analysis, content evaluation, and constructive feedback delivery. Excel in time management, communication, and adaptability, ensuring thorough and balanced reviews across various media. Committed to enhancing product quality through detailed assessment and insightful recommendations.

Professional in insurance industry with extensive expertise in authorization processes and patient care. Proven track record in navigating complex authorization procedures and ensuring timely approvals. Focused on collaborative teamwork and achieving results, adaptable to changing needs. Reliable in utilizing critical skills such as data accuracy and effective communication to support healthcare operations.

Overview

17
17
years of professional experience

Work History

Insurance Authorization Specialist

Newton Wellesley Hospital
02.2020 - Current
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
  • Developed strong working relationships with physicians'' offices resulting in a smoother flow of required documents when submitting requests.
  • Streamlined insurance authorization processes by implementing efficient workflow strategies.

Executive Administrative Assistant

McLean Hospital
08.2018 - 02.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Managed and tracked expenses to meet company budget requirements.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.

Administrative Team Lead

Harbor Medical Associates
09.2008 - 04.2014
  • Provided technical guidance and support to team members.
  • Developed policies and procedures for the administrative department.
  • Monitored employee performance and provided feedback on a regular basis.
  • Oversaw daily operations of the administrative team.
  • Resolved customer inquiries promptly and efficiently.
  • Trained new employees on office procedures and protocols.
  • Collaborated with other departments to ensure smooth operations across the organization.
  • Worked closely with senior management to develop long-term plans for growth and success.
  • Facilitated monthly team meetings to discuss more efficient procedures and eliminate duplicated efforts or antiquated processes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Education

Cosmetology License - Cosmetology

Mansfield Beauty School
04.2015

High School Diploma -

Troy High School
Troy, OH
06.1997

Associate of Arts - Psychology

Edison Community College
Piqua
01-2001

Associate in Medical Office Management - Business

Ohio Institute of Photography And Technology
Moraine, OH
05-2005

Skills

  • Medical Terminology
  • Legal Requirements
  • Patient Interviews
  • Clinical Messaging
  • Understanding of Insurance Details
  • Information Assistance
  • Registration Paperwork
  • Demographics Information
  • Authorization Verification
  • Work Prioritization
  • Critical Thinking
  • Customer Service
  • Email Communication
  • Prior authorization
  • Strong communication skills
  • HIPAA compliance
  • Active listening
  • Teamwork orientation
  • Professionalism and ethics
  • Medical terminology proficiency
  • CPT coding proficiency
  • Authorizations

Education and Training

other

Timeline

Insurance Authorization Specialist

Newton Wellesley Hospital
02.2020 - Current

Executive Administrative Assistant

McLean Hospital
08.2018 - 02.2020

Administrative Team Lead

Harbor Medical Associates
09.2008 - 04.2014

High School Diploma -

Troy High School

Cosmetology License - Cosmetology

Mansfield Beauty School

Associate of Arts - Psychology

Edison Community College

Associate in Medical Office Management - Business

Ohio Institute of Photography And Technology