Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Tracy Cunningham-White

Charlotte,NC

Summary

Super organized Community Association Manager possessing 3 years of success in managing a HOA community facilitating resident safety and satisfaction. Well-versed in service contracts, city ordinances, and served as support for the HOA board members. Eager to fulfill an opportunity to add value to the management team and residents brining superior customer service and multitasking talent.

Overview

15
15
years of professional experience

Work History

Finance Business Operations

Spectrum Reach
Charlotte, NC
08.2014 - Current
  • Generate monthly aging reports to Identify at-risk accounts, initiate B2B communications, and secure payment.
  • Support entire footprint of sales team with account resolution, training on finance self-service systems, and assist with resolve of complicated issues with external client accounts.
  • Facilitated reporting of new program metrics to streamline or enhance department processes.
  • Maintain shared data using smart sheets, one note, and SAP as accounting software.
  • Managed high volume of internal and external communications via MS Outlook and SalesForce.

Community Association Manager

Sunstone Community
Charlotte, NC
08.2019 - 07.2022
  • Welcomed new residents and went over community contract packets and neighborhood expectations for 99 single-family homes.
  • Communicated efficiently with HOA board members, residents, keep meticulous records, and budget management.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Enforced compliance of community guidelines, recommended solutions to neighborhood nuisances, and resolved many neighbor conflicts.


Box Office Specialist

NBA Charlotte Hornets
Charlotte, NC
09.2005 - 05.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Upselling of event tickets with heavy volume of cash handling and daily cash balance.
  • Processed online and over the phone tickets sales and filed for will call pick-up.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Business Office Consultant

AR Solutions
Charlotte, NC
09.2001 - 08.2007
  • Provided skilled administrative and financial assessments to various clients and industries.
  • Maximized cash flow through optimal billing and collection processes.
  • Analyzed data for reporting and client decision making, found nonpayment trends and resolved with applicable program knowledge and following credentialing guidelines.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Performed billing, collection and reporting functions for office generating over 90% of total AR.
  • Maintained CRM database with customer updates and report generation.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.

Education

Bachelor of Science - Business Management

Troy University
Troy, AL
10.2014

Skills

  • Database management
  • Client service and support
  • Staff Management
  • Meeting planning
  • Budget management
  • Conflict resolution
  • Payment management
  • Social media savvy

Accomplishments

  • Achieved high community participation by planning various fun community activities that fostered trust and positive camaraderie amongst the residents and the HOA Board.
  • Used Microsoft Excel to create a database pairing residents' occupations, skill sets, and talents.
  • Resolved many neighbor conflicts which led to better community relationships.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Make Your Own Dreams Come True 4U”
Tracy C

Timeline

Community Association Manager

Sunstone Community
08.2019 - 07.2022

Finance Business Operations

Spectrum Reach
08.2014 - Current

Box Office Specialist

NBA Charlotte Hornets
09.2005 - 05.2015

Business Office Consultant

AR Solutions
09.2001 - 08.2007

Bachelor of Science - Business Management

Troy University

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Tracy Cunningham-White