Microsoft Office Suite
Tracy Curran
North Ridgeville,OH
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing best industry standards and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
13
13
years of professional experience
Work History
Client Engagement Manager
Quadax, Inc.
04.2024 - Current
- Streamline and supervise the operations of 9 BPO clients' revenue cycle, overseeing $200M in receivables.
- Manage complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Coach 10 team members on best practices for building strong rapport with clients, enhancing overall engagement quality.
- Enhanced client relationships by consistently delivering exceptional service and support.
- Resolve escalated issues promptly and professionally, maintaining high standards in issue resolution times while preserving positive working relationships.
- Collaborated with cross-functional teams to develop innovative solutions addressing unique client needs.
- Cultivated a results-driven culture within the team, promoting accountability for individual performance metrics as well as collective goals aligned with company objectives.
- Mentored and developed junior team members, fostering an environment that encouraged professional growth and continuous improvement.
- Analyzed client feedback data to identify trends and inform future initiatives aimed at enhancing the overall customer experience.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Account Executive -Revenue Cycle Operation
Quadax, Inc.
05.2022 - 04.2024
- Managed 2 high profile accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Implemented effective strategies for maximizing potential reimbursement through best practices in prior authorization and appeal processes.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Continuously updated knowledge on evolving marketplace trends, focusing on areas like prior authorization and appeals.
Senior Manager-Revenue Cycle Operations
Quadax, Inc
01.2018 - 06.2022
- Managed daily operations of largest BPO clients, including hospital and molecular diagnostic labs.
- Managed and mentored a team of 135 individuals in revenue cycle management.
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
Prior Authorization-Revenue Cycle Manager
Quadax, Inc
03.2014 - 01.2018
- Managed and processed over 6000 prior authorizations monthly as subject matter expert for largest client.
- Led a team of 30 in monitoring and guiding revenue cycle operations, with a focus on prior authorizations.
- Implemented process improvements, ensuring accurate payer requirements increasing success to 90%.
- Achieved a higher level of success in prior authorization, resulting in a $123.oo reimbursement ASP.
- Provided staff training on revenue cycle management best practices, increasing productivity to 90% across the department.
- Took the initiative in approaching and solving work problems through efficient assignment of specific tasks.
- Maintained current knowledge of billing requirements and regulations for all insurances including Medicare, Medicaid, and Commercial payers.
Supervisor-Revenue Cycle Operations
Quadax, Inc.
11.2013 - 03.2014
- Supervised a team of over 50 employees, ensuring efficient operations and high standards of performance.
- Oversaw daily operations of the pre-billing, medical records, appeals, patient and client billing departments, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Medical Records Specialist
Quadax, Inc.
12.2011 - 11.2013
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Maintained patient confidence by keeping patient records information confidential.
Education
Medical Coding Certification - Medical Billing Coding And Terminalogy
09.2011
- Professional Development: CPT Coding
- Relevant Coursework: ICD-9;ICD-10 Coding & Pharmacology
Real Estate And Buisness - Real Estate
06.2004
Some College (No Degree) -
Skills
- Customer Satisfaction and Retention
- Client Services
- Project Management
- Process Improvement
- Business/Budget Analytics
- Teamwork and Collaboration
- Problem-Solving
- Operations Management
- Recruiting and Training
- Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPersonal development programsSoftware
Data Analysis Power Bi
Timeline
Client Engagement Manager - Quadax, Inc.
04.2024 - Current
Account Executive -Revenue Cycle Operation - Quadax, Inc.
05.2022 - 04.2024
Senior Manager-Revenue Cycle Operations - Quadax, Inc
01.2018 - 06.2022
Prior Authorization-Revenue Cycle Manager - Quadax, Inc
03.2014 - 01.2018
Supervisor-Revenue Cycle Operations - Quadax, Inc.
11.2013 - 03.2014
Medical Records Specialist - Quadax, Inc.
12.2011 - 11.2013
Lorain County JVS - Medical Coding Certification, Medical Billing Coding And Terminalogy
Hondros College - Real Estate And Buisness, Real Estate
Cleveland State University - Some College (No Degree),