Tracy Dang
Malvern,PA
Summary
Dynamic professional with a proven track record in enhancing customer engagement and fostering positive workplace environments, notably at the University of Pittsburgh at Bradford. Skilled in reception desk management and effective communication, I excel in multitasking and prioritizing tasks to achieve exceptional customer satisfaction. Demonstrates strong leadership and water safety monitoring, ensuring a secure and welcoming atmosphere for all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CTM Receptionist
University of Pittsburgh at Bradford
09.2024 - Current
- Ensured customer satisfaction by communicating and resolving any customer complaints.
- Executed proper telephone procedures using appropriate customer service etiquette.
- Providing a comfortable and positive environment for other working employees.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Membership Desk
Upper Main Line YMCA
Berwyn, PA
05.2022 - Current
- Ensured customers satisfaction by communication and resolving any customer complaints
- Executed proper telephone procedures using appropriate customer service etiquette
- Providing a comfort and positive environment for other working employees
- Seasonal Worker
- Greeted and welcomed members in a friendly and professional manner.
- Assisted members with inquiries regarding membership benefits, privileges, and services.
- Provided assistance to members with their membership registration process.
Summer Camp Counselor
East Whiteland Township
Malvern, PA
06.2023 - 07.2023
- Providing a fun and comfortable environment for other counselors and the campers
- Ensuring the safety for others
- Providing care for younger children ranging from 5-13 years old
- Seasonal Worker
- Supervised groups of children during recreational activities.
- Assisted with the planning and execution of daily activities for campers.
- Provided guidance and support to campers in a safe, encouraging environment.
Receptionist
Flutter Lash & Beauty Studio
Malvern, PA
05.2021 - 08.2021
- Ensured customers satisfaction by communication and resolving any customer complaints
- Executed proper telephone procedures using appropriate customer service etiquette
- Providing positive throughout employees to create an professional atmosphere
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Swim Instructor
Goldfish Swim School
Malvern, PA
01.2019 - 04.2021
- Active leadership position teaching small groups of up to four students at one time, age ranging from 4 months to 12 years of age
- Organize and Document each student's progress and communicated efficiently with students for an individualized learning experience
- Provided swimming instruction to individuals and groups of all ages.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
Hostess
Mckenzie Brew House
Malvern, PA
01.2021 - 03.2021
- Addressed guest requests or complaints and escalated major complaints to managers
- Greet and acknowledge guests and seat patrons by escorting them to assigned tables
Receptionist
LOVE Nails
Malvern, PA
06.2018 - 01.2019
- Ensured customers satisfaction by communication and resolving any customer complaints
- Executed proper telephone procedures using appropriate customer service etiquette
Education
Great Valley High School -
Great Valley High School
Malvern, PA05.2021
Some College (No Degree) - Exercise Scienece
University of Pittsburgh At Bradford
Bradford, PASkills
- Community Engagement
- Positive Workplace Environment
- Effective Customer Engagement
- Scheduling
- Customer and client relations
- Data inputting
- Multitasking and prioritization
- Verbal and written communication
- Scheduling appointments
- Telephone skills
- Reception desk management
- Water safety monitoring
- First and CPR instruction
- Pool safety
- Strong leadership
- Group and individual instruction
- Positive reinforcement techniques
Affiliations
- Member of PEK
Languages
English
Native/ Bilingual
Vietnamese
Limited
Certification
- CPR certification with adults and children
- First Aid Certification
Timeline
CTM Receptionist
University of Pittsburgh at Bradford
09.2024 - Current
Summer Camp Counselor
East Whiteland Township
06.2023 - 07.2023
Membership Desk
Upper Main Line YMCA
05.2022 - Current
Receptionist
Flutter Lash & Beauty Studio
05.2021 - 08.2021
Hostess
Mckenzie Brew House
01.2021 - 03.2021
Swim Instructor
Goldfish Swim School
01.2019 - 04.2021
Receptionist
LOVE Nails
06.2018 - 01.2019
Great Valley High School -
Great Valley High School
Some College (No Degree) - Exercise Scienece
University of Pittsburgh At Bradford
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