Tracy Davis
Weaverville,NC
Summary
Proven track record in enhancing customer loyalty and streamlining office operations, demonstrated during tenure at Columbia Builders, Inc. Expert in customer service and problem-solving, adept at data entry and handling complex customer issues with empathy. Achieved significant improvements in customer satisfaction and operational efficiency through meticulous coordination and technology upgrades.
Overview
31
31
years of professional experience
Work History
Customer Service Representative/Office Administrative Assistant
Columbia Builders, Inc
04.1999 - Current
- Assisted with all aspects of land and home settlement process.
- Worked with accounting department using Quickbooks in accounts payable.
- After closing I resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Scheduled maintenance for 12 rental homes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Office Manager
Dr. Howard and Morris, OD
12.1993 - 03.1999
- Greeted and assisted each client with check-in process.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted clients with eye-wear selections.
- Filed insurance claims for patients.
Education
High School Diploma -
Owen Valley High School
Spencer, IN06.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Appointment Scheduling
- Paperwork Processing
Timeline
Customer Service Representative/Office Administrative Assistant
Columbia Builders, Inc
04.1999 - Current
Office Manager
Dr. Howard and Morris, OD
12.1993 - 03.1999
High School Diploma -
Owen Valley High School
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