Tracy Davis
San Antonio,TX
Summary
Service-oriented front office coordinator trained in reception, leadership and successful at proactive multitasking. Knowledgeable about office procedures and multi-line phone systems with a commitment to individualized client services. Eager to bring passion and ambition to a position. Skilled in front office coordination with background in managing administrative tasks, scheduling appointments, and overseeing customer service. Demonstrates strong organizational skills, communication abilities, and problem-solving prowess. Known for enhancing operational efficiency and improving team productivity through process improvements. Committed to maintaining professionalism and delivering high-quality results in fast-paced, deadline-driven environments.
Overview
24
24
years of professional experience
Work History
Front Office Coordinator
Texas Oncology
San Antonio, TX
10.2000 - Current
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Provided administrative support to front office team members.
- Maintained accurate records of all incoming and outgoing correspondence.
- Assisted with ordering supplies as needed.
- Managed front desk operations during shifts worked.
- Processed payments from clients in a timely manner.
- Verified accuracy of information before entering it into the database system.
- Responded to customer inquiries via telephone or email in a professional manner.
- Took initiative to resolve customer complaints quickly and efficiently.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Attended training sessions to stay updated on new policies and procedures.
- Responded to messages and emails to the office and transferred correspondence.
- Performed administrative support tasks, completing duties within required timeframes.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Managed office supply inventory, placing orders and controlling costs.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Human Resources Management
St. Philip's College
San Antonio, TXSkills
- Filing
- Effective Appointment Scheduling
- Front Office Management
- Call Routing
- Appointment confirmation
- Administrative Support
- Customer service expertise
- Office supplies ordering
References
References available upon request.
Timeline
Front Office Coordinator
Texas Oncology
10.2000 - Current
Some College (No Degree) - Human Resources Management
St. Philip's College
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