Tracy Davis
Soddy Daisy,TN
Summary
Professional with strong background in patient interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring patient satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting patient and organizational goals.
Overview
29
29
years of professional experience
Work History
Customer Service Representative Operator
Tennessee Oncology
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for patients.
- Responded to patient requests for treatments, service and information.
- Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
Patient Service Representative
Erlanger Hospital
06.2013 - Current
- Responsible for signing patients in for treatment, verifying insurance, and taking copays and payments
Unit Clerk/Secretary
Erlanger Hospital
06.2013 - Current
- Responsible for answering phones, patient calls, and entering doctors orders for patients
- Filing, faxing and making copies of documents
Customer Service Representative
BlueCross BlueShield of Tennessee
01.1998 - 05.2003
- Responsible for handling an average of 40 customer service calls per day
- Primary duties include resolving customer questions, requests and complaints, as well as performing a variety of office tasks including:
- Recording details of customer service calls in customer computer records;
- Preparing various types of correspondence;
- Filing, faxing, making copies, or any task that needs attention;
- Taking customer payments over the phone
Claims Associate
BlueCross BlueShield of Tennessee
05.1996 - 01.1998
- Processed insurance claims for various divisions of the company
- Received full training including use of specialized software package and working knowledge of medical diagnosis codes
Education
High School -
Hixson High School
Hixson, TN01.1992
Skills
- Epic
- Net Access
- IBM/Compatible PC
- Microsoft Windows
- Microsoft Word
- Onco Telecommunication System
- Customer relations
- 10-key calculator
- Office procedures
- Word processing
- Tiger Interoffice Comms
References
Available upon request.
Timeline
Customer Service Representative Operator
Tennessee Oncology
09.2020 - Current
Patient Service Representative
Erlanger Hospital
06.2013 - Current
Unit Clerk/Secretary
Erlanger Hospital
06.2013 - Current
Customer Service Representative
BlueCross BlueShield of Tennessee
01.1998 - 05.2003
Claims Associate
BlueCross BlueShield of Tennessee
05.1996 - 01.1998
High School -
Hixson High School
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