Tracy Davis
San Antonio
Summary
Service-oriented front office coordinator with expertise in reception and leadership. Proficient in managing administrative tasks, scheduling appointments, and enhancing customer service. Demonstrates strong organizational skills and problem-solving abilities, contributing to improved operational efficiency and team productivity. Experienced in healthcare billing and scheduling software, committed to delivering high-quality results in fast-paced environments.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
25
25
years of professional experience
Work History
Patient Service Representative II
Synergy Healthcare
01.2025 - Current
- Streamlined patient scheduling and appointment confirmations using electronic health record systems.
- Resolved patient inquiries and concerns promptly to deliver exceptional customer service.
- Collaborated with healthcare providers to ensure accuracy of patient information and referrals.
- Verified insurance coverage and eligibility for patients to facilitate seamless care access.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Resolved billing inquiries and optimized payment processing for patient accounts efficiently.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
Front Office Coordinator
Texas Oncology
10.2000 - 10.2024
- Ran credit card batches and balanced deposits on daily basis.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Provided administrative support to front office team members.
- Maintained accurate records of all incoming and outgoing correspondence.
- Assisted with ordering supplies as needed.
- Managed front desk operations during shifts worked.
- Processed payments from clients in a timely manner.
- Verified accuracy of information before entering it into the database system.
- Responded to customer inquiries via telephone or email in a professional manner.
- Took initiative to resolve customer complaints quickly and efficiently.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Attended training sessions to stay updated on new policies and procedures.
- Responded to messages and emails to the office and transferred correspondence.
- Performed administrative support tasks, completing duties within required timeframes.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Managed office supply inventory, placing orders and controlling costs.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Delegated work to staff, setting priorities and goals.
- Assisted with filing paperwork both electronically and manually.
- Updated customer contact information in database systems.
- Conducted patient registration and data entry with attention to detail and accuracy.
Education
High School Diploma - Human Resources Management
St. Philip's College
San Antonio, TXSkills
- Filing
- Effective Appointment Scheduling
- Front Office Management
- Call Routing
- Appointment confirmation
- Administrative Support
- Customer service expertise
- Office supplies ordering
- Electronic health records
- Insurance verification
- Appointment scheduling
- Patient registration
- Administrative support
- Front desk management
- Medical terminology
- Payment collection
Education and Training
other
Languages
sign language
Timeline
Patient Service Representative II
Synergy Healthcare
01.2025 - Current
Front Office Coordinator
Texas Oncology
10.2000 - 10.2024
High School Diploma - Human Resources Management
St. Philip's College