Tracy Davis
Youngstown,OH
Summary
Compassionate and dependable professional with extensive experience in elderly care and customer service at Eddie Kane Steel. Proven ability to enhance client satisfaction through effective problem-solving and strong communication skills. Adept at managing multiple tasks while maintaining a respectful and organized environment, ensuring optimal care and support for clients.
Overview
26
26
years of professional experience
Work History
Care Giver
N/A
Murphy, NC
04.2020 - 01.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules and protocols.
- Maintained accurate records of client health and progress for care plans.
- Developed personalized care strategies to meet individual needs and preferences.
- Collaborated with healthcare professionals to coordinate comprehensive care services.
- Provided companionship and emotional support to enhance client well-being.
Administrative Assistant
Eddie Kane Steel
Masury, OH
03.2014 - 09.2019
- Managed scheduling and calendar appointments for executives to optimize time management.
- Coordinated communication between departments to streamline workflow and enhance collaboration.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
- Maintained office supplies inventory, facilitating efficient operations and reducing downtime.
- Implemented filing system improvements, enhancing document retrieval speed and organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
AT&T Mobility
Boardman, OH
10.2010 - 03.2014
- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention.
- Processed orders and transactions accurately using CRM systems to ensure seamless operations.
- Collaborated with team members to improve service delivery and streamline workflows.
- Educated customers on billing procedures, troubleshooting issues effectively to minimize escalations.
Connections Specialist
Walmart
02.2000 - 10.2010
- Facilitated customer interactions, addressing inquiries and resolving issues promptly.
- Supported team in managing product information and inventory updates efficiently.
- Assisted in implementing promotional strategies to enhance customer engagement.
- Coordinated with cross-functional teams to streamline operational processes effectively.
Education
General Studies
Youngstown State University
Youngstown, OHHigh School Diploma -
Chaney High School
Youngstown, OHGeneral Studies
Mount Vernon Nazarene University
Mount Vernon, OHSkills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Dependable and responsible
Multitasking and organization
Strong ethics
Flexible schedule
Verbal and written communication skills
Timeline
Care Giver
N/A
04.2020 - 01.2026
Administrative Assistant
Eddie Kane Steel
03.2014 - 09.2019
Customer Service Representative
AT&T Mobility
10.2010 - 03.2014
Connections Specialist
Walmart
02.2000 - 10.2010
General Studies
Youngstown State University
High School Diploma -
Chaney High School
General Studies
Mount Vernon Nazarene University