Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Day

Carlsbad

Summary

I am a hard working individual who is driven to succeed. I am looking for an opportunity that will allow me to learn, advance and develop a career. I have 14+ years of excellent customer service skills in person, by phone and email. Given the chance, I will become a valuable asset to your team.

Overview

12
12
years of professional experience

Work History

Inside Sales Representative

Relevant Solutions Dba Precision Fitting & Gauge
06.2022 - 01.2025
  • Provided stellar customer service
  • Extensive vendor and product research
  • Provided quotes/orders on site/online for customers in a timely manner
  • Creating PO's for vendors to place orders
  • Facilitated new customer account and new vendor set up
  • Document scanning to server to maintain accessibility for our AP/Credit/Purchasing departments
  • Completing detailed, ongoing training to stay in compliance with company standards
  • Consistently gaining knowledge to help customers reach their needs and offer solutions to customers who were not exactly sure what they needed
  • Maintained the showroom for optimal presentability and ease for customer satisfaction
  • Stocking freight
  • Shipping/Receiving
  • Filing
  • Maintaining running order reports in Excel to provide customers with accurate ETA's on their orders
  • Communicating daily by phone and email with customers and teams company wide
  • Annual and weekly inventory assistance
  • Bin adjustments to maintain accurate inventory counts
  • Creating PDF documents in MS word to keep accurate records in customer orders and internal PO system
  • Kept track of open quotes, orders, open invoice, estimated ship dates and PO's in P21 home portal daily
  • Cleaned restrooms and took out trash as needed
  • Run forklift and pallet jack to move pallets
  • Pull customer orders for shipping, delivery and pick up as needed
  • Do deliveries in the absence of regular driver
  • Complete other projects as assigned

Delivery Driver

Advance Auto Parts
11.2021 - 06.2022
  • Delivered parts and retrieved core returns in a safe and timely manner
  • Maintained a running safety check on delivery vehicle
  • Pulled customer orders
  • Stocked freight
  • Daily inventory counts
  • Annual inventory
  • Zoned front of house as needed
  • Cleaned employee area, restroom and took out trash daily
  • Minimal but productive customer interaction

Hardlines Team Lead

Walmart
11.2016 - 08.2021
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cross-trained existing employees to maximize team agility and performance.

Lead Cashier

Stop And Save
04.2013 - 09.2015
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Oneida High School
Oneida, TN
05.1992

Skills

  • Responsible
  • Reliable
  • Teamwork
  • Great telephone etiquette
  • Cash register operation/Money handling
  • Shipping/Receiving
  • Well versed in using TC70(X)(72)
  • Fast learner
  • Written Communication
  • Excellent Customer Service
  • Excel/MS word
  • Document scanning
  • Adaptability
  • Clerical
  • Switchboard/Dispatch
  • Fork lift and pallet jack operation

Timeline

Inside Sales Representative

Relevant Solutions Dba Precision Fitting & Gauge
06.2022 - 01.2025

Delivery Driver

Advance Auto Parts
11.2021 - 06.2022

Hardlines Team Lead

Walmart
11.2016 - 08.2021

Lead Cashier

Stop And Save
04.2013 - 09.2015

High School Diploma -

Oneida High School

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Tracy Day