Tracy Deal
Albuquerque,NM
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
31
31
years of professional experience
Work History
Human Resources Manager
Genesis HealthCare
01.2023 - 10.2023
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Devised hiring and recruitment policies for 150-employee company.
Officer- Client Services Team Manager
Bank of America
09.2015 - 11.2022
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated operations with other emergency service groups.
- Employee Satisfaction Scores of 93 -100% from 2017-2022
Customer Solutions Manager
T-Mobile
01.2007 - 09.2015
- Enhanced customer satisfaction by developing and implementing effective solutions for complex issues.
- Streamlined communication channels for improved efficiency in addressing customer concerns.
- Collaborated with cross-functional teams to develop comprehensive solutions for common customer challenges.
- Identified patterns in customer inquiries, leading to the development of targeted training programs for support staff.
- Decreased response times by optimizing workflows and assigning tasks based on individual strengths and expertise.
- Analyzed feedback from customers to implement improvements in product offerings and user experiences.
- Established measurable goals and tracked progress towards meeting them, driving continuous improvement efforts within the department.
Market Training Manager
Taco Bell
07.1992 - 08.2009
- Improved market training programs by implementing innovative strategies and engaging content.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Trained new hires to perform cross-training exercises with experienced workers.
- Enhanced trainee retention rates by providing ongoing support and mentorship throughout the learning process.
- Increased employee satisfaction scores with the implementation of customized training programs tailored to individual needs.
- Liaised with cross-functional teams to ensure consistent messaging and alignment between marketing initiatives and training content.
- Implemented a continuous improvement approach to market training management, consistently identifying areas for enhancement and growth.
Education
Master of Science - PsychologyLife CoachingHuman Resources
Grand Canyon University
Phoenix, AZ09.2017
Skills
- Corrective Action Planning
- Leadership Development
- New Employee Orientation
- Risk Management
- Employee Relations
- Succession Planning
- Recordkeeping
- Payroll Administration
- Organizational Development
- Recruitment
- Benefits Administration
- Performance Assessment
- Policy Enforcement
Timeline
Human Resources Manager
Genesis HealthCare
01.2023 - 10.2023
Officer- Client Services Team Manager
Bank of America
09.2015 - 11.2022
Customer Solutions Manager
T-Mobile
01.2007 - 09.2015
Market Training Manager
Taco Bell
07.1992 - 08.2009
Master of Science - PsychologyLife CoachingHuman Resources
Grand Canyon University
Volunteer Experience
BBBS CNM, board member, 1 year
Volunteer Experience
BBBS CNM, board member, 1 year
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