Hi, I’m
Tracy Dean
Healthcare Administrator
Colorado Springs,CO
Summary
Objectives Healthcare administrator with extensive management in leadership, relationship management, healthcare management, strong communication skills and problem-solving skills seeking a similar position within a competitive healthcare organization. Career Summary Health-service oriented with proven ability to provide motivational leadership for maximum productivity. Skilled at communicating effectively with staff members to attain goals of a healthcare organization. Proficient at developing and implementing training programs with high degree of enthusiasm and energy. Organized Physical Therapy Technician with five years of experience in Physical Therapy care. Dedicated to individualized patient services and running smooth and clean office. Adept at helping therapists and equipment setup and repair. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Administration position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
Work History
United States Army
Physical Therapy Technician and DRS NCOIC
01.2023 - Current
Job overview
- Administered routine exams and treatment for patients.
- Prepared patients to meet with physical therapists.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Inventoried supplies and ordered more for office and patient rooms.
- Determined therapies, requested materials and received equipment in accordance with patient care initiatives and insurance plans.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Documented each patient case with updates in computer system.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Communicated with physicians to provide updates on patient care.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Implemented kinesiology taping to improve joint range of motion and reduce inflammation.
- Developed and facilitated patient specific stretching and strengthening programs.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Utilized aquatic therapy treatments for patients with orthopedic and neurological conditions.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients and families on exercises and proper body mechanics.
- Monitored patient progress and reported changes to physical therapist.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
United States Army
Physical Therapy Technician
12.2019 - 12.2022
Job overview
- Oversee the daily operations of all rehabilitation clinics, including Physical Therapy, Occupational Therapy, and Chiropractor clinics; supervising healthcare services delivery; evaluating personnel and finding ways to improve efficiency within the healthcare facility
- Provide physical therapy care to patients under the supervision of a Physical Therapist
- Supervise subordinates to ensure proper care of patients within scope of practice
- Schedule and cancel patients’ appointments
- Order and replace all medical equipment for clinics within the department of rehab services
- Hand receipt custodian for all medical equipment within the department of rehab services
- 60, Provide physical therapy care to patients under the supervision of a Physical Therapist
- Supervise subordinates to ensure proper care of patients within scope of practice
- Provide care to patients within a field training exercise environment
- Schedule and cancel patients’ appointments
- Hand receipt custodian for all physical therapy equipment within the sports medicine clinic
- 60 Hours
- Prepared patients to meet with physical therapists.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Inventoried supplies and ordered more for office and patient rooms.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Determined therapies, requested materials and received equipment in accordance with patient care initiatives and insurance plans.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Documented each patient case with updates in computer system.
- Utilized aquatic therapy treatments for patients with orthopedic and neurological conditions.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Monitored patient progress and reported changes to physical therapist.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Implemented kinesiology taping to improve joint range of motion and reduce inflammation.
- Communicated with physicians to provide updates on patient care.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Educated patients and families on exercises and proper body mechanics.
United States Army
Senior Help Desk Technician
04.2014 - 11.2018
Job overview
- Resolve minor computer and printer issues
- Reimaged computers
- Create Ethernet cables for computers, routers, switches, and printers for Brigade staff members
- Create NIPR accounts for customers
- 60 Hours Per Week
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Education
American Military University Charles TownCharles Town, WV
Master of Science Degree from Healthcare Administration
05.2022
University Overview
- Dean's List (January 2020 to May 2022)
Augusta State UniversityAugusta, GA
Bachelor of Science Degree from Kinesiology
12.2012
Academy of Richmond County High SchoolAugusta, GA
High School Diploma
05.2006
Skills
- Skills Summary
- Leadership and supervisory skills
- Multi-tasking and workload management
- Patient-provider relationship management
- Issue-resolution negotiations
- Medical terminology knowledge
- Computer proficiency
- Teamwork Skills
- Strong Communication Abilities
- Secret Security Clearance
- Taking vitals
- Surgery rehabilitation
- Joint protection
- Strengthening
- Patient service
- Muscle performance
- Attention to Detail
- Organization and Time Management
- Clerical Support
- Patient interviews
Timeline
Physical Therapy Technician and DRS NCOIC
United States Army
01.2023 - Current
Physical Therapy Technician
United States Army
12.2019 - 12.2022
Senior Help Desk Technician
United States Army
04.2014 - 11.2018
American Military University Charles Town
Master of Science Degree from Healthcare Administration
Augusta State University
Bachelor of Science Degree from Kinesiology
Academy of Richmond County High School
High School Diploma
Similar Profiles
Zena HernandezZena Hernandez
Military Police Officer at United States Army/United States Army ReservesMilitary Police Officer at United States Army/United States Army Reserves
Ann Q. PhamAnn Q. Pham
Drill Sergeant at United States Army Reserve, United States ArmyDrill Sergeant at United States Army Reserve, United States Army
Travis TorrelloTravis Torrello
Logistics & Medical Material Management at United States Army/ United States Army ReservesLogistics & Medical Material Management at United States Army/ United States Army Reserves
Michaela HartzMichaela Hartz
Military Intelligence Officer at United States Army Reserve, United States ArmyMilitary Intelligence Officer at United States Army Reserve, United States Army
Collin LylesCollin Lyles
Correctional Sergeant at Colorado Department Of CorrectionsCorrectional Sergeant at Colorado Department Of Corrections