Tracy Dean
Bristow,VA
Summary
Highly dedicated healthcare professional with over thirty years of experience in various roles in the healthcare industry. I am looking for a position that can continue to provide me a challenge and utilize my wide scope of healthcare expertise. responsible for identifying, nurturing, and maintaining relationships with referring physicians to achieve the company’s system growth goals. I am an expert in all aspects of the assigned region and collaborate extremely well with system leadership on analysis, targeting, reporting and referral development in my assigned region.
Overview
28
28
years of professional experience
Work History
Senior Physician Liaison
Inova Health System
Fairfax, VA
01.2016 - Current
- Promoted to this newly established role at Inova Health System
- Team Lead and project manager for the implementation of a new CRM system for the Inova Physician Relations sales team
- Duties include project management, issue resolution, troubleshooting, software and hardware set-up, and continual oversight of project
- Duties below continue, with additional responsibilities to include, special projects, training new staff, evaluation and decision making of new software systems, and other special projects as needed.
Physician Liaison
Inova Health System
Fairfax, VA
02.2007 - Current
- Enhance communication between the hospital and medical staffs by gathering and providing information regarding key issues, changes and initiatives
- Interact with physicians to assure their needs are met to provide high quality patient care
- Charged with Physician relations and recruitment of new physicians for General Surgery, Bariatrics, Orthopedics, Gastroenterology, ENT, primary care and additional programs
- Continue Boost referral volume & revenue
- Coordinate new business development opportunities including recruitment of new physicians to my assigned hospital, ASC recruitment, Main OR backfill, Surgical block time, and filling new MOB with tenants
- Recruiting new Physicians for a hoteling space near the hospital campus.
Community Liaison
Professional Healthcare Resources
Annandale, VA
05.2005 - 02.2007
- Responsible for developing and maintaining referral relationships throughout an assigned territory
- Serves as community educator, providing information regarding home health to patients, caregivers, discharge planners, social workers, geriatric care managers, physicians and all other community inquiries
- Screens patients for home health eligibility; reviews medical records and meets with patients and caregivers to assure a smooth transition to home
- Acts as a consultant providing current resources on community programs, Durable Medical Equipment, Medicare and Medicaid regulations.
Alzheimer’s Care Director
Sleepy Hollow Manor Nursing Home
Falls Church, VA
01.2005 - 05.2005
- Successfully opened this 40 bed secured Alzheimer’s Unit
- Marketed this unit to hospitals discharge planners, physicians, Assisted Living communities and community organizations
- Successfully gained twenty outside referrals and admissions to this unit since the opening on January 1, 2005 through April 2005
- Coordinated all admissions and discharges for this unit
- Trained a staff of twenty on care for the Alzheimer’s resident
- Responsible for training and hiring all staff
- Participated in Care planning and family meetings for the residents of this unit
- Prepared and coordinated all activities and programming.
Director of Admissions
Sleepy Hollow Manor Nursing Home
Falls Church, VA
02.2004 - 01.2005
- Coordinated all Admissions for a 220 bed nursing facility
- Maintained all census information
- Market the facility to all outside referral sources
- Successfully increased census by 25% through marketing and relationship building to outside referral sources.
Director of Admissions and Marketing
Cherrydale Health and Rehabilitation Center
Arlington, VA
02.2001 - 02.2004
- Responsible for the overall coordination and management of the admissions office in a 240 bed skilled rehab facility and long term care nursing home
- Reviewed all cases for admissions
- Maintained all census information
- Maintained the high quality of customer service in the facility and trained the staff on customer service culture
- Chaired the census development committee
- Built relationships and referral sources throughout the community with hospital, case managers, insurance providers, assisted living facilities and senior centers
- Maintained referral sources by providing daily visits, ongoing training and excellent customer service
- Developed the quarterly marketing plan for the facility which included goals for achieving and maintaining occupancy and quality mix.
East Coast Product Manager
AVIO Corporation
Maitland, FL
02.2000 - 02.2002
- Served as the East Coast Product Manager for three Healthcare software start-up companies
- Provided pre-sales demonstration of product and sales promotion
- Continued training and demonstration to the client during all post sales meetings and served as the onsite coordinator during the go live process
- Remained as support internally and externally to the client, serving as their Account Manager.
Product Manager
Washington Decision Support Group
Washington, DC
10.1999 - 02.2000
- Served as the onsite Product Manager for a major healthcare company in New York City
- Used my healthcare knowledge and expertise to consult on the building and design of a software product to serve the Provider Relations, Claims and Billing departments of this company.
Provider Relations Representative/Field Staff Manger
Cigna HealthCare Mid-Atlantic
07.1996 - 10.1999
- Functioned as a first line contact for 150 primary care physicians, 600+ specialty care physicians, and 5 hospitals
- Presented onsite training to staff and assisted with questions and concerns regarding health plan issues
- Negotiated contracts with physicians and facilities
- Recruited physicians and facilities to health plan
- Oversight for supervised area for compliance with NCQA guidelines
- Was promoted to Field Staff Manager approximately 10 months into my position
- Managed a field staff of 10 throughout Maryland, VA and DC, reporting directly to the Director of Provider Relations
- Supported and mentored my team with training, contract negotiations, cold calling, recruitment, and Account Management
- Maintained home office and worked in the field as need dictated
- I attended staff meetings and other requirements in my home office as well as Columbia, MD.
Education
Bachelor of Arts - Psychology
Marymount University
References
References are available on request.
Timeline
Senior Physician Liaison
Inova Health System
01.2016 - Current
Physician Liaison
Inova Health System
02.2007 - Current
Community Liaison
Professional Healthcare Resources
05.2005 - 02.2007
Alzheimer’s Care Director
Sleepy Hollow Manor Nursing Home
01.2005 - 05.2005
Director of Admissions
Sleepy Hollow Manor Nursing Home
02.2004 - 01.2005
Director of Admissions and Marketing
Cherrydale Health and Rehabilitation Center
02.2001 - 02.2004
East Coast Product Manager
AVIO Corporation
02.2000 - 02.2002
Product Manager
Washington Decision Support Group
10.1999 - 02.2000
Provider Relations Representative/Field Staff Manger
Cigna HealthCare Mid-Atlantic
07.1996 - 10.1999
Bachelor of Arts - Psychology
Marymount University
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