Tracy DesRocher
Ashford,CT
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering ten years of insurance experience.
Overview
40
40
years of professional experience
Work History
Package Handler
FedEx Ground
10.2014 - Current
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Claim Representative
Maryland / Zurich Insurance
09.1994 - 02.1997
- Managed a high volume of claims, ensuring prompt attention to each case.
- Maintained comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
- Prioritized workload effectively under pressure, consistently meeting deadlines without sacrificing quality or accuracy in claim processing tasks.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Claim Representative
Metropolitan Insurance
05.1993 - 09.1994
- Enhanced customer satisfaction by providing timely and accurate claim resolutions.
- Managed a high volume of claims, ensuring prompt attention to each case.
- Maintained comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
- Prioritized workload effectively under pressure, consistently meeting deadlines without sacrificing quality or accuracy in claim processing tasks.
- Reviewed medical records diligently when necessary for injury-related cases ensuring correct assessment was made regarding the claim.
- Followed up with customers on unresolved issues.
Claim Representative
The Travelers Insurance Company
11.1985 - 05.1993
- Enhanced customer satisfaction by providing timely and accurate claim resolutions.
- Managed a high volume of claims, ensuring prompt attention to each case.
- Improved overall productivity with effective communication between team members and other departments.
- Investigated complex claims thoroughly, resulting in fair settlements for both parties involved.
- Maintained comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
- Coordinated with legal teams to handle litigation cases efficiently, reducing company liability risks.
- Prioritized workload effectively under pressure, consistently meeting deadlines without sacrificing quality or accuracy in claim processing tasks.
- Reviewed medical records diligently when necessary for injury-related cases ensuring correct assessment was made regarding the claim.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
High School Diploma -
Bacon Academy
Colchester, CTSkills
- Effective Communication
- Understanding of medical terms
- Multitasking
- Problem-Solving
- Reliability
- Attention to Detail
- Claims Processing
- Medical Terminology
- Customer Service
- Coverage assessments
Timeline
Package Handler
FedEx Ground
10.2014 - Current
Claim Representative
Maryland / Zurich Insurance
09.1994 - 02.1997
Claim Representative
Metropolitan Insurance
05.1993 - 09.1994
Claim Representative
The Travelers Insurance Company
11.1985 - 05.1993
High School Diploma -
Bacon Academy