Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Deweese

Berkey,OH

Summary

Highly dependable and goal-oriented professional with extensive experience in retail sales, operations, and leadership roles. Known for delivering exceptional customer service and fostering strong relationships with clients. A positive team player dedicated to achieving organizational goals through effective communication and collaboration.

Overview

18
18
years of professional experience

Work History

Member Service Representative

Tampa Postal Federal Credit Union
03.2023 - 05.2024
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.

Center Manager

Advance America
08.2017 - 10.2022
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Checked facility, employee work, and service levels to maintain compliance with company and industry standards.
  • Cultivated strong relationships with customers through in-person and phone interactions.
  • Processed installment loans while ensuring compliance with federal and state regulations and company policies.
  • Conducted telephone collections and handled customer concerns effectively.
  • Facilitated Western Union transactions.


Center Manager

Check Into Cash
04.2007 - 07.2017
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Consistently exceeded revenue goals by increasing business by 20-25% annually.
  • Maintained past due payments at or below 4%, surpassing the target of 6.49%.
  • Provided top-notch customer service and promoted a sales and service-oriented culture.


Department Manager

Gander Mountain
08.2006 - 07.2007
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Education

High School Diploma -

Port Charlotte High School
Port Charlotte, FL
08.1990

Skills

  • Attentive Listening
  • Interpersonal Competence
  • Efficiency in Organization
  • Self-Motivated
  • Effective Communication
  • Operational Proficiency
  • Flexibility and Adaptability
  • Team Collaboration
  • Consistent Follow-Up
  • Analytical Problem-Solving

Timeline

Member Service Representative

Tampa Postal Federal Credit Union
03.2023 - 05.2024

Center Manager

Advance America
08.2017 - 10.2022

Center Manager

Check Into Cash
04.2007 - 07.2017

Department Manager

Gander Mountain
08.2006 - 07.2007

High School Diploma -

Port Charlotte High School

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Tracy Deweese