Tracy Ditmar
Phillipsburg,NJ
Summary
Dynamic and adaptable professional with a proven track record at St. Lukes Hospital, showcasing exceptional skills in sanitation procedures and effective communication. Leveraged strong work ethic and problem-solving abilities to enhance patient satisfaction and reduce infection rates. Excelled in teamwork and facility housekeeping, contributing to a positive and clean environment.
Overview
24
24
years of professional experience
Work History
EVS Aide
St. Lukes Hospital
Phillipsburg, NJ
06.2023 - Current
- Maintained up-to-date knowledge of industry trends and advancements in EVS processes through regular participation in continuing education opportunities.
- Minimized cross-contamination risks by strictly following infection control policies when handling linens and transporting biohazardous waste.
- Assisted with onboarding and training new EVS Aides, sharing best practices and serving as a mentor to help ensure their success in the role.
- Maintained patient confidentiality by respecting privacy and avoiding unnecessary conversations in patient care areas.
- Assisted with patient room turnover, ensuring timely availability of clean rooms for new admissions or transfers.
- Improved overall cleanliness by effectively utilizing appropriate cleaning chemicals, tools, and techniques for various surfaces and materials.
- Contributed to efficient waste management by properly disposing of hazardous materials, sharps containers, and medical waste according to regulations.
- Demonstrated adaptability by effectively adjusting cleaning schedules based on urgent or unexpected needs within the facility.
- Enhanced patient satisfaction by consistently maintaining a clean and safe environment in all hospital areas.
- Promoted a positive image of the facility through professional appearance, demeanor, and effective communication with patients, visitors, and staff members.
- Reduced infection rates by thoroughly disinfecting patient rooms, restrooms, and common areas according to established protocols.
- Supported efficient hospital operations by promptly responding to requests for assistance from nursing staff and other departments.
- Ensured compliance with safety guidelines by attending required training sessions and adhering to best practices in environmental services operations.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Restaurant Hostess
Key City Diner
Phillipsburg, NJ
12.2000 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
General Studies
Douth Hunterdon Regional
Lambertville, NJSkills
- Patient room cleaning
- Restroom maintenance
- Waste disposal
- Sanitation procedures
- Public area upkeep
- Facility housekeeping
- Garbage collection
- Willingness to learn
- Strong work ethic
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Sweeping and mopping
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Productivity and time management
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Flexible schedule
- Space organization
- Self motivation
Timeline
EVS Aide
St. Lukes Hospital
06.2023 - Current
Restaurant Hostess
Key City Diner
12.2000 - 09.2022
General Studies
Douth Hunterdon Regional