TRACY DIXON

⦁ A detail-oriented and highly organized Administrative Clerk with 4 years of experience in managing office operations, including data entry, filing, scheduling, and document management as well as Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all expectations were met as discussed.

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts about customer bills.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.