Summary
Overview
Work History
Education
Skills
Timeline

Tracy Dixon Johnson

Hallandale Beach,FL

Summary

20+ years of experience ranging from Client services to warehouse operations data entry, clerical, and management. Well versed in establishing, building and maintaining client relationships as well managing operations. Self starter, and motivated to complete daily task. I follow company policy and procedures. Team motivator. Once properly trained, I require little to no supervision.


Reliable, disciplined and dependable describe just a few of my work characteristics. I would be honored to showcase my talents to your company and become an added asset. Although I do not posses a professional degree or formal college education my 20+ years of experience has prepared me to be more than qualified for the position I am certain I will excell in if given the honor of employment.

Overview

34
34
years of professional experience

Work History

Customer Fulfillment Associate

Montserrado Beauty LLC
07.2021 - 07.2024
  • Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
  • Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
  • Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
  • Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
  • Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
  • Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
  • Prepared outbound shipments meticulously while adhering to all relevant regulatory requirements for shipping materials.
  • Streamlined order picking process with proper sequencing, reducing errors and increasing accuracy rates.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Prepared and checked outbound shipments for accuracy.
  • Greeted customers and directed to requested products.
  • Stand for long periods of time.
  • Move and lift items up to 50lbs safely.

Operations Manager

The Triangle Resturant
01.2002 - 01.2024
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Adhered to safety protocol and procedures.
  • Created an Open door policy for employees.
  • Established and maintained solid relationships with vendors.
  • Pull and track files for permits.
  • Stand for long periods of time.
  • Move and lift items up to 50lbs safely.

Customer Account Specialist

Sun Manufacturing
09.1997 - 10.2002
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Communicated with approximately 70 clients daily to understand needs and explain product value.
  • Contacted customers to assess satisfaction and current needs.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Collaborated with other departments to address customer needs and service requests.
  • Maintained and managed customer files and databases.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Never Missed Departments after hour prank sessions (Moral Booster)
  • Pulled files for research and account discrepancy resolutions.

Personal Banker

Nations Bank
01.1995 - 09.1997
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Activated new accounts and issued customer identification numbers.
  • Presented new and additional products and services to existing customers.
  • Explained account terms and conditions to customers.
  • Greeted customers and delivered information about new account processes.
  • Reconciled customer accounts and balanced daily transactions.
  • Responded to customer inquiries regarding new accounts and account services.
  • Maintained customer records and updated account information.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Volunteered for community out reach programs
  • Responsible for keeping sensitive client information confidential.

Call Center Representative

Barnett Bank
03.1990 - 08.1992
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded proactively and positively to rapid change.
  • Daily interaction with sensitive client information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Build on client relationships.
  • Adhere to company's policy and procedures.
  • Maintain a healthy work relationship with co-workers
  • Responsible for keepin sensitive information confidential.

Education

High School Diploma -

Miami Carol City Senior High School, Miami Gardens, FL

Skills

  • Shipping procedures
  • Quality Control
  • Shipment Preparation
  • Product Inspections
  • Product Packaging
  • Stock replenishment
  • Shipping and receiving
  • Order Picking
  • Warehouse Safety
  • Customer Service
  • Packing and shipping
  • Time Management
  • Relationship Building
  • Inventory Replenishment
  • Excellent Communication
  • Adaptability
  • Goal Setting
  • Staff Training
  • Records Management
  • Written Communication
  • Organizational Skills
  • Analytical Thinking
  • Warehousing functions
  • Attention to Detail
  • Effective Communication
  • Payment Processing
  • Task Prioritization
  • Self Motivation
  • Motivated Team Player
  • Recordkeeping strengths
  • Exceptional time management skills
  • Vendor Management
  • Professionalism
  • Team building
  • Order Filling
  • Order documentation
  • Interpersonal Skills
  • Customer Relationships
  • Critical Thinking
  • Analytical Skills
  • Multitasking
  • Interpersonal Communication
  • Time management abilities
  • Safety processes and procedures
  • Shipment Inspection
  • Inventory Tracking

Timeline

Customer Fulfillment Associate - Montserrado Beauty LLC
07.2021 - 07.2024
Operations Manager - The Triangle Resturant
01.2002 - 01.2024
Customer Account Specialist - Sun Manufacturing
09.1997 - 10.2002
Personal Banker - Nations Bank
01.1995 - 09.1997
Call Center Representative - Barnett Bank
03.1990 - 08.1992
Miami Carol City Senior High School - High School Diploma,

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Tracy Dixon Johnson